Tennis Attendant

Four Seasons; Tamarindo; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities

Employee discount

Dry cleaning

Job summary

Four Seasons Resort Tamarindo, México, seeks an enthusiastic Tennis Attendant to deliver engaging tennis and pickleball experiences for guests of all ages and skill levels. You will support lessons, clinics, and group programs while ensuring a welcoming, high-quality experience that reflects Four Seasons standards of service.

Role requires 1 year of tennis industry experience; luxury-resort background is a plus.

Qualifications

• Minimum 1 year of experience in the tennis industry as a full-time instructor preferred.
• Experience in a luxury resort, country club, or high-end tennis environment is a plus.
• Strong knowledge and ability to work with players of all levels, from beginner to advanced.

Responsibilities

• Deliver engaging tennis and pickleball lessons, clinics, and group programming for guests of varying ages and skill levels.
• Support the growth and development of tennis, pickleball, and paddle programs within the resort.
• Provide a warm and personalized guest experience, including facility orientation, program explanations, equipment and towel service, and accurate entry of guest information into the reservation system.
• Maintain the racket area and tennis facilities in excellent condition, including court setup and breakdown, cleaning, organization, and replenishment of supplies.
• Answer phones, manage court and program reservations, and assist guests with resort and local information in accordance with Four Seasons standards.
• Maintain strong knowledge of tennis and pickleball programs, schedules, and court availability to effectively assist guests and anticipate their needs.
• Recognize returning guests and provide personalized service based on their preferences and previous experiences.
• Assist with group programming, including adult cardio tennis, junior clinics, and advanced player clinics.
• Support other Recreation and Sports areas throughout the resort or beach when there are no scheduled activities in the tennis area, performing assigned duties as needed.
• Maintain a professional, organized, and welcoming environment while ensuring all equipment and facilities are ready for guest use.
• Promote a culture of teamwork, service excellence, safety, and continuous learning within the Recreation team.

Skills

Tennis knowledge

Customer service

Communication

Teamwork

Professional demeanor

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico's pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico's Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico - far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About the role

As a Tennis Attendant, you will be responsible for delivering exceptional tennis and pickleball experiences to guests of all ages and skill levels. You will support private lessons, clinics, and group activities while ensuring a welcoming, personalized, and high-quality experience that reflects Four Seasons standards of service, professionalism, and attention to detail.

What you will do

• Deliver engaging tennis and pickleball lessons, clinics, and group programming for guests of varying ages and skill levels.
• Support the growth and development of tennis, pickleball, and paddle programs within the resort.
• Provide a warm and personalized guest experience, including facility orientation, program explanations, equipment and towel service, and accurate entry of guest information into the reservation system.
• Maintain the racket area and tennis facilities in excellent condition, including court setup and breakdown, cleaning, organization, and replenishment of supplies.
• Answer phones, manage court and program reservations, and assist guests with resort and local information in accordance with Four Seasons standards.
• Maintain strong knowledge of tennis and pickleball programs, schedules, and court availability to effectively assist guests and anticipate their needs.
• Recognize returning guests and provide personalized service based on their preferences and previous experiences.
• Assist with group programming, including adult cardio tennis, junior clinics, and advanced player clinics.
• Support other Recreation and Sports areas throughout the resort or beach when there are no scheduled activities in the tennis area, performing assigned duties as needed.
• Maintain a professional, organized, and welcoming environment while ensuring all equipment and facilities are ready for guest use.
• Promote a culture of teamwork, service excellence, safety, and continuous learning within the Recreation team.

What you bring

• Minimum 1 year of experience in the tennis industry as a full-time instructor preferred.
• Experience in a luxury resort, country club, or high-end tennis environment is a plus.
• Strong knowledge and ability to work with players of all levels, from beginner to advanced.
• Strong customer service skills with excellent attention to detail and the ability to maintain an organized workspace.
• Professional demeanor with the ability to remain composed and effective in a fast-paced, guest-focused environment.
• Willingness to learn and actively participate in tennis, pickleball, and group recreation programming.
• Excellent communication and interpersonal skills, with the ability to create positive relationships with guests and colleagues.
• Ability to work independently while also contributing effectively as part of the Recreation team.
• Ability to stand for extended periods and lift, carry, push, and pull equipment weighing up to 60 lbs. as required.
• Successful candidate must possess legal work authorization in Mexico.
• Commitment to Four Seasons values, service standards, and the Golden Rule.

What we offer:

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discount for stays at any Four Seasons worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary empl