Telephone Operator (PBX)

Four Seasons Hotels and Resorts; Cabo San Lucas; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa hotelera de renombre busca un operador de PBX para manejar llamadas entrantes y asistir a los huéspedes con consultas de reservas. En este emocionante rol, serás la voz del resort, asegurando que cada llamada se maneje con cortesía y eficiencia. Con un enfoque en la calidad del servicio al cliente, tendrás la oportunidad de trabajar en un entorno de lujo y contribuir a experiencias memorables para los huéspedes. Si tienes habilidades excepcionales de comunicación y un deseo de sobresalir en la industria de la hospitalidad, esta es la oportunidad perfecta para ti.

Servicios

Transporte desde San Lucas y San José del Cabo

Uniformes con limpieza en seco gratuita

Capacitación y desarrollo

Premios de servicio al empleado

Formación

• Experiencia mínima de 6 meses en un rol similar, preferiblemente en la industria hotelera.
• Fluidez en inglés y español, con otros idiomas como un plus.

Responsabilidades

• Atender llamadas telefónicas entrantes de manera profesional y cortés.
• Proporcionar información precisa sobre servicios y disponibilidad del resort.

Conocimientos

Comunicación verbal

Escucha activa

Orientación al cliente

Multitarea

Dominio de computadoras

Educación

Diploma de secundaria

Título en Turismo o Hospitalidad

Herramientas

Sistemas de gestión de reservas (PMS)

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA , will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the role of PBX (Telephone Operator):

To professionally and efficiently handle incoming calls, assist guests with reservation inquiries, provide accurate information about the resort’s services and availability, and support the reservations team to ensure smooth and high-quality guest service.

What you will do:

• Answer incoming telephone calls promptly and courteously, following the resort’s telephone etiquette standards.
• Handle reservation inquiries by phone, providing accurate information on room types, rates, availability, packages, and promotions.
• Transfer calls to the appropriate departments or personnel when needed.
• Input and update reservations System.
• Respond to guest questions regarding resort services, amenities, and policies.
• Assist with confirmation, modification, or cancellation of reservations.
• Follow up on guest requests or unresolved inquiries as needed.
• Ensure that all communication is clear, professional, and guest-oriented.
• Maintain confidentiality of guest information and ensure data accuracy.
• Collaborate with the reservations and front desk teams to support smooth operations during peak hours.

What you bring:

• Education: High school diploma or equivalent (preferred: degree in Tourism, Hospitality, or related fields).
• Experience: At least 6 months in a similar role, preferably in the hospitality industry.
• Languages: Fluent in English and Spanish (additional languages are a plus).
• Skills: Excellent verbal communication, active listening, customer service orientation, multitasking, and computer proficiency.
• Knowledge: Familiarity with reservation software (PMS systems like Opera, Protel, or similar) is an advantage.

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level.
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort.
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms.
• Training & Development: In-house training workshops for line and management employees.
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards.

Service Culture:

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn more by visiting us at:

• Company Site: www.fourseasons.com
• Our Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs