Telephone Operator (PBX)

Four Seasons Resort Hualalai; Cabo San Lucas; Presencial; MXN 20,000 - 40,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated PBX (Telephone Operator) to join their team in a luxurious setting. This role involves managing incoming calls, assisting guests with reservations, and ensuring high-quality service. With a commitment to excellence, the company offers a supportive environment where team members can thrive. Located in a stunning destination, this position provides a unique opportunity to be part of a world-class hospitality experience. If you are passionate about customer service and enjoy working in a dynamic atmosphere, this role could be the perfect fit for you.

Servicios

Shuttle Service

Complimentary Uniform Dry Cleaning

In-house Workshops

Employee Service Awards

Employee of the Month Recognition

Employee of the Year Recognition

Formación

• At least 6 months in a similar role, preferably in hospitality.
• Fluent in English and Spanish; additional languages are a plus.

Responsabilidades

• Handle incoming calls and assist guests with reservations.
• Provide accurate information about resort services and availability.
• Collaborate with reservations and front desk teams.

Conocimientos

Verbal Communication

Customer Service

Multitasking

Active Listening

Computer Skills

Educación

High School Diploma

Degree in Tourism or Hospitality

Herramientas

PMS Systems (Opera, Protel)

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that will stay with you for a lifetime. We believe life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabos. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicenter for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, known as “the aquarium of the world” by oceanographer Jacques Cousteau.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Located in LA RIBERA, our resort is part of the exclusive Costa Palmas community, featuring a private marina, a members-only beach, and a yacht club, along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos is a renowned destination for luxury travelers, making it a perfect fit for Four Seasons as we expand in Mexico. Guests can enjoy activities such as swimming, snorkeling, sportfishing, golf, and desert adventures.

Learn more about us:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the role of PBX (Telephone Operator):

To professionally and efficiently handle incoming calls, assist guests with reservations, provide accurate information about the resort’s services and availability, and support the reservations team to ensure smooth, high-quality guest service.

What you will do:

• Answer incoming calls promptly and courteously, following resort etiquette.
• Handle reservation inquiries, providing information on room types, rates, availability, packages, and promotions.
• Transfer calls to appropriate departments or personnel.
• Input and update reservations in the system.
• Respond to guest questions regarding resort services, amenities, and policies.
• Assist with reservation confirmations, modifications, or cancellations.
• Follow up on guest requests or unresolved inquiries.
• Ensure all communication is clear, professional, and guest-oriented.
• Maintain confidentiality of guest information and ensure data accuracy.
• Collaborate with reservations and front desk teams during peak hours.

What you bring:

• Education: High school diploma or equivalent (preferred: degree in Tourism, Hospitality, or related fields).
• Experience: At least 6 months in a similar role, preferably in hospitality.
• Languages: Fluent in English and Spanish (additional languages are a plus).
• Skills: Excellent verbal communication, active listening, customer service, multitasking, and computer skills.
• Knowledge: Familiarity with reservation software (PMS systems like Opera, Protel, or similar) is advantageous.

What we offer:

• Compensation: Highly competitive salaries and an annual incentive plan for managerial roles at Department Head level.
• Transport: Shuttle service from San Lucas and San Jose del Cabo.
• Uniforms: Complimentary dry cleaning for employee uniforms.
• Training & Development: In-house workshops for staff and management.
• Recognition: Employee Service Awards, Employee of the Month, and Employee of the Year.

Service Culture:

Four Seasons ranks among the world's best hotels and most prestigious brands. Our greatest asset is our people. We believe everyone deserves dignity, pride, and satisfaction in their work.

Learn more:

• Company Site: www.fourseasons.com
• Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs