Tecnico de Servicio de Campo I - Morelia

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. Headquartered in Atlanta, Georgia, NCR VOYIX employs approximately 16,000 people across 35 countries. With nearly 140 years of experience, we are the global leader in consumer transaction technologies, transforming everyday interactions into meaningful moments. Our current focus is on enhancing store, restaurant, and digital banking experiences through cloud-based SaaS and services.

We are market leaders in our segments, delivering innovative technology and creating exceptional consumer experiences in partnership with top retailers, restaurants, and financial institutions. Our expertise and R&D capabilities help our clients navigate and simplify their technology systems. Our mission is to help stores, restaurants, and financial institutions exceed their goals, focusing on customer satisfaction, revenue growth, operational excellence, cost reduction, and profit increase. We empower our customers to succeed in a competitive landscape.

Our industry-leading technology solutions and trusted reputation serve a diverse range of clients, from global brands to local businesses.

Position: Field Service Technician I - Morelia

Location: Morelia

Key Responsibilities:

1. Install, maintain, and repair equipment within an assigned territory to ensure operational continuity and high customer satisfaction.
2. Work outside the assigned area as required for projects, coverage, and demand peaks.
3. Own customer issues or incidents until resolved satisfactorily, in accordance with SLAs.
4. Diagnose, repair, and replace components on NCR Voyix-supported equipment, including POS, self-service kiosks, servers, and peripherals.
5. Install new equipment or upgrade existing systems per SOW.
6. Assist in site preparation, including cabling, equipment setup, and testing; perform modular exchanges and replacements as needed.
7. Complete required training and certifications, which may include working at heights and using power tools.
8. Address customer concerns, escalating issues as necessary to team members or management.
9. Build and maintain relationships with customers and communicate effectively at the local level.
10. Represent NCR Voyix positively, reflecting the company's image and reputation.
11. Perform routine preventive maintenance, diagnostics, repairs, and component replacements.
12. Manage all assets used in service delivery, including tools, software, vehicles, and documentation.
13. Maintain an adequate inventory of parts and recordkeeping.
14. Provide accurate, timely reports of activities, calls, expenses, and asset information for billing purposes.
15. Dispatch based on calls or self-managed schedules to meet SLAs.
16. Travel as needed, lift and handle parts up to 50 lbs., and work in various physical positions.
17. Participate in shift rotations, including nights and weekends, as required to support 24/7 customer support and deployment projects.
18. Strive to meet KPIs related to customer satisfaction, quality, cost, and safety.

Basic Qualifications:

• Valid driver’s license.
• High school diploma or equivalent experience.
• Basic computer skills, including Windows OS and Microsoft Office.
• Experience in hardware maintenance and support, problem-solving skills, and ability to learn quickly.
• Excellent interpersonal and customer service skills.
• Strong mechanical/electrical aptitude; experience with PC hardware, networking, and peripherals.
• High integrity, teamwork-oriented, and adaptable to flexible schedules, including nights and weekends.

Preferred Qualifications:

• Associate’s degree or certifications in a technical field.
• Previous experience with NCR or similar equipment.
• Recognized certification in electronics or IT.
• Experience with EPOS maintenance or installation; strong desktop hardware background if limited EPOS experience.

Employment is contingent upon meeting applicable screening criteria.

EEO Statement

NCR Voyix is committed to diversity and equal employment opportunity. All qualified applicants will be considered without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, or other protected characteristics. We promote a fair, inclusive environment where all individuals are valued and supported.

Third-Party Agency Policy

We accept resumes only from agencies on our preferred supplier list. Unsolicited resumes sent to our employees or facilities are not accepted, and we are not responsible for associated fees.

“Please ensure emails regarding your application come from a @ncrvoyix.com domain.”