Technology Support Lead

JPMorgan Chase & Co.; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in financial services seeks an Infrastructure Support professional in Mexico City. The role involves developing and maintaining automated systems, troubleshooting incidents, and collaborating with various teams to enhance operational efficiency. Candidates should possess technical skills across infrastructure, automation tools, and have a proactive approach to problem-solving in a diverse environment.

Formación

• Fluent in English.
• Extensive knowledge in administering Linux Redhat and Windows Server.
• Experience in Site Reliability Engineering and Agile Methodology.

Responsabilidades

• Develop, test, and debug automated tasks for systems and infrastructure.
• Troubleshoot priority incidents and ensure permanent closure.
• Support application developing teams with SDLC and infrastructure demands.

Conocimientos

Troubleshooting

Automation

Incident Management

Collaboration

Project Management

Educación

Bachelor’s degree or equivalent experience

Herramientas

Ansible

Python

Bash

Jenkins

Splunk

Descripción del empleo

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a member of our Infrastructure Support group, we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. You'll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our customers, globally.

Job responsibilities

• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents.
• Support Line of Business application developing teams with Application SDLC and Infrastructure demands.
• Engage with tools and operations teams to address failure patterns and incidents in Infrastructure Components such as OS and Storage systems
• Develop automation tools for efficient, noiseless alerting, toil, and technical debt
• Conduct performance tests, document and/or identify application optimizations.
• Align and support regulatory requirements.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience.
• Understanding of infrastructure architecture including distributed servers, storage, network, database and application components.
• Extensive knowledge in administering, cisco data center/enterprise routers/switches, LAN/WAN networks
• Extensive knowledge in administering, troubleshooting & upgrading Linux Redhat and Windows Server systems.
• Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work.
• Knowledge with backups and restore, SAN and NAS management, Virtual Infrastructure.
• Experience in working with automation tools like Ansible, Puppet, Python, Bash, Powershell etc.
• Working proficiency in Incident/Problem/Change management process and procedures.
• Ability to host/participate in bridge calls and communicate effectively to large group of individuals at all levels.
• Knowledge of industry-wide technology trends, automation tools and best practices.
• Experience of working in Agile Methodology.
• Strong interpersonal communication skills and ability to work well in a diverse environment
• Fluent in English

Preferred qualifications, capabilities, and skills

• Experience in using industry standard monitoring tools (Splunk, ELK, Prometheus, Grafana etc.).
• Certification in CCNA R&S, CCPN R&S, CCNA Voice, CCNA Wireless, or relevant experience.
• Experience in using Continuous Integration and Continuous Deployment tools. Build and Release skills using Jenkins, Maven, Git, etc.
• Experience in Observability tools: Splunk, Grafana or similar.
• Experience in Project management.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.