Technology Operations Specialist (Contract, Mexico)

Sora Schools; Ciudad de México; A distancia; MXN 373,000 - 560,000; Jornada completa

Descripción de la vacante

An innovative online education provider is seeking a School Technology Operations Specialist located in Mexico. This role involves ensuring smooth technology functions, providing IT support, and implementing security practices. Ideal candidates should have IT experience, proficiency with Google Workspace and Zoom, and the ability to manage multiple priorities effectively. Compensation is competitive, ranging from $20K-$30K USD annually.

Formación

• Experience in IT support, preferably in an educational environment.
• Ability to manage multiple priorities effectively.

Responsabilidades

• Serve as the primary IT contact for staff and troubleshoot issues.
• Implement IT security practices and manage system access.
• Administer Google Workspace and Zoom environments.
• Support the rollout of new tools and maintain IT documentation.

Conocimientos

IT support experience

Proficiency with Google Admin Console

Strong troubleshooting abilities

Organized and detail-oriented

Herramientas

Google Workspace

Zoom

Descripción del empleo

About Sora Schools:

Sora is reimagining education for the modern learner. As a fully accredited, online, project-based school for middle and high school students, we empower students to pursue their passions while receiving a world-class education. Our innovative, flexible approach allows students to excel academically while dedicating time to their athletic, artistic, and personal pursuits.

Position Overview:

Sora is seeking a proactive and organized IT professional to join as a School Technology Operations Specialist. In this role, you’ll ensure smooth school-wide technology operations, from securing platforms to supporting staff and families. You’ll work closely with technical teams, school leadership, and family support to keep our systems reliable, secure, and easy to use.

Why This Role Matters:

As Sora grows, this role ensures our technology scales with us by keeping operations efficient, secure, and well-supported.If you’re excited about building scalable IT operations in a school setting, enjoy collaborating across teams, and want to help families confidently navigate school technology, we’d love for you to apply.

Location and Pay:

You must be located in Mexico to be considered for this role. This role will require 40 hours/week and you will need to be available to overlap hours with the team from 10am - 3pm U.S. EST. The compensation range will be 20k-30k USD/yearly DOE.

Key Responsibilities

• Technical Support & Issue Resolution: Serve as the primary IT contact for staff, troubleshooting issues, supporting incident response, and ensuring smooth operations during high-demand periods.
• IT Strategy & Security: Implement IT security practices by configuring systems, managing access, supporting secure onboarding/offboarding, and supporting compliance with privacy regulations.
• Google Workspace & Zoom Administration: Set up and maintain Google Workspace and Zoom environments, applying secure configurations, managing accounts, and supporting integrations with school systems.
• Technology Implementation & Documentation: Assist in evaluating and rolling out new tools, maintain IT documentation and policies, and support data retention, recovery, and process improvements.

Required Skills & Qualifications

• Experience in IT support (educational environment preferred).
• Proficiency with Google Admin Console, Zoom, and related tools.
• Strong troubleshooting and problem-solving abilities across platforms.
• Organized, detail-oriented, and able to manage multiple priorities.

Preferred Qualifications

• Certified Google for Education Administrator.
• Experience with 1:1 device programs or BYOD environments.
• Experience working in a fast-paced, growing organization.

Equal Opportunity Statement:

Sora Schools is an equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values but also enriches our ability to do our work.

Accommodation Request:

Please let your Sora contact know if you would like to request reasonable accommodations during your application or interviewing process.

Background Check:All team members are required to go through a background screening prior to engaging in work with us.