Technology Lead L3 Support

Infosys; Monterrey; Presencial; USD 50,000 - 70,000; Jornada completa

Descripción de la vacante

Infosys seeks a Technology Lead for applications support in Monterrey, Mexico. Ideal candidates have 7+ years of experience in Java and ITIL knowledge. The role includes incident management, debugging, and automating tasks, along with a strong emphasis on communication and analytical skills.

Formación

• Minimum 7+ years of experience in Applications Support in Java.
• Knowledge of ITIL process - Incident Management & Problem Management.
• Excellent verbal and written communication skills.

Responsabilidades

• Analyze and resolve applications issues.
• Manage incident resolution and stakeholder communication.
• Automate manual tasks to improve efficiency.

Conocimientos

Debugging

Analytical Skills

Communication

Herramientas

Jira

Autosys

Sybase

DB2

Unix Scripting

Descripción del empleo

Job Description

Job Description:
Today, the corporate landscape is dynamic, and the world ahead is a full of possibilities! None of the Amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and the we navigate further together. Out journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and the values are upheld only because of our people.

Your Role:
As a Technology Lead you will work on maintenance and support of critical applications for leading Global Financial Services.

Required:

• Minimum 7+ years of experience in Applications Support in Java with excellent debugging skills.
• Knowledge on ITIL process - Incident Management & Problem Management,
• Excellent communication and analytical skills.

Preferred (Any):

• Experience in Sybase/DB2/RDBMS.
• Experience in Unix and shell scripting..
• Experience with job scheduler (Ex. Autosys), Ticketing tool/Jira.
• Experience with Gitlab and IDE is a plus.

Role Description:

• Work actively with team members to analyze and resolve applications issues.
• Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and actions items).
• User Ticket management (Backlog review, User interface and manual prioritization).
• Planned/unplanned events - support BCP (Business Continuity Planning), Migration, Holiday activities.
• Automate manual tasks and improve efficiency.
• Perform root cause analysis of issues/discrepancies by debugging code or analyzing logs.
• Improve application stability by observing patterns, recurring alerts or issues and provide solution for permanent fix.

Personal:
Besides the professional qualifications of the candidates, we place great importance in additional to various forms personality profile, These include:

• High analytical skills.
• A high degree of initiative and flexibility.
• High customer orientation.
• High quality awareness.
• Excellent verbal and written communication skills.

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Country

Mexico

State / Region / Province

Jalisco, Mexico, Nuevo Léon

Work Location

Guadalajara, Mexico City, Monterrey

Interest Group

Infy Mexico

Domain

Banking, Financial services

Skillset

Process|IT User Management|Incident and Request Management, Process|Service Management|ITIL, Technology|Database|Sybase, Technology|Debugging|Debugging Tools, Technology|Infrastructure- Batch Scheduler|Autosys, Technology|Java|Core Java, Technology|OpenSystem|Python - OpenSystem, Technology|Oracle eBS Technical|Unix Scripting

Company

Infosys Mexico

Role Designation

835ATECHLD Technology Lead