Techno-functional Analyst (SaaS ERP Finance)«English 80%» «Senior» « Remote»

Information Technologies Consultant Home S.A. de C.V.; México; A distancia; MXN 30,000 - 70,000; Jornada completa

Descripción de la vacante

Una firma innovadora busca un profesional de soporte técnico y funcional con experiencia en Oracle Cloud Financial Applications. Este puesto implica ofrecer un servicio al cliente excepcional, diagnosticar y resolver problemas complejos, y asesorar a los clientes sobre la implementación de soluciones financieras. Se requiere un fuerte conocimiento de los módulos de Oracle Cloud y habilidades técnicas en SQL y PLSQL. Si tienes una mentalidad orientada al cliente y te apasiona la mejora continua, esta es una oportunidad emocionante para unirte a un equipo dinámico y contribuir a la evolución de procesos y soluciones en un entorno empresarial ágil.

Servicios

Salario competitivo

Formación

• 5+ años de experiencia en soporte técnico y funcional en aplicaciones financieras.
• Conocimiento sólido de procesos de negocio financieros y módulos de Oracle Cloud.

Responsabilidades

• Proporcionar soporte técnico y funcional en Oracle Cloud Financial Applications.
• Resolver problemas complejos y críticos reportados por los clientes.

Conocimientos

SQL

PLSQL

OTBI/BIP/FRS reports

BPM workflows

Problem-solving

Customer service orientation

Operations management

Team collaboration

Learning orientation

Educación

BE/BTech/MCA/CA or equivalent

Herramientas

Oracle Cloud Financial Applications

Descripción del empleo

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Job Category:

Other

EU work permit required:

Yes

Job Reference:

529766301

Job Views:

5

Posted:

14.02.2025

Expiry Date:

31.03.2025

Job Description:

Experience Required in:

Position Overview:
Position is for a Techno-functional Support Professional, preferably with implementation background in Oracle Cloud Financial Applications.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.

Education & Experience:
BE, BTech, MCA, CA or equivalent preferred. Other qualifications with adequate experience may be considered.
5+ years relevant working experience.

Must have good understanding of the following Oracle Cloud Financials version 12+ capabilities:

1. Strong Financials business processes knowledge and concepts.
2. Implementation/Support experience on Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA. Candidate must have hands-on experience minimum in any of the following 5 modules - Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA.
3. Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud Financials.
4. Technically Strong with Expert Skills in SQL, PLSQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows, ADF Faces, BI Extract for FTP, Payment Integration and Personalization.
5. Strong problem-solving skills.
6. Strong Customer interactions and service orientation to understand customer’s critical situations and provide appropriate responses.
7. Strong operations management and innovation orientation to continually improve processes, methods, tools, and utilities.
8. Strong team player to leverage each other’s strengths and collaborate with peers within/across the teams.
9. Strong learning orientation to stay abreast of emerging business models/processes, applications product solutions, and technology features.
10. High flexibility to remain agile in a fast-changing business and organizational environment.
11. Create and maintain appropriate documentation for architecture, design, technical, implementation, support, and test activities.

WE OFFER: Competitive salary

Work area: Remote

Company Info