Technical Writer

Wizeline; Guadalajara; Presencial; MXN 1,116,000 - 1,489,000; Jornada completa

Descripción de la vacante

A global digital services company is seeking a Senior Technical Writer to lead documentation efforts. You will develop documentation strategies, mentor junior writers, and ensure high-quality technical content. The ideal candidate has over 5 years of experience in technical writing for enterprise software, strong expertise in API documentation, and excellent collaboration skills. This role offers opportunities for personal growth and a strong emphasis on innovation.

Servicios

Free education program (Wizeline Academy)

Formación

• 5+ years of experience writing technical documentation for enterprise software.
• Proven track record leading documentation initiatives.
• Experience documenting PaaS/SaaS platforms and AI/ML technologies.

Responsabilidades

• Develop comprehensive documentation plans for complex software.
• Mentor junior writers and review their work.
• Craft high-level technical content on AI/ML concepts.
• Champion documentation process improvements.

Conocimientos

Advanced technical writing and editing

Documentation strategy and planning

Leadership skills

API documentation best practices

Information architecture principles

Process improvement and innovation

Cross-team collaboration

Technical documentation for enterprise software

Documentation tools and version control

Project management skills

Educación

Background in computer science or related field

Descripción del empleo

The Company

Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. We thrive in solving our customer’s challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business.

Your Day-to-Day

As a Senior Technical Writer, you will play a key role in shaping and leading our documentation efforts. You will be responsible for developing and implementing documentation strategies, mentoring junior writers, and ensuring the highest quality of technical content.

• Develop comprehensive documentation plans and architecture for complex enterprise software.
• Establish and enforce documentation standards and best practices.
• Mentor junior writers, providing guidance and reviewing their work.
• Collaborate closely with product, engineering, and design teams to gather technical insights.
• Craft high-level technical content that effectively explains complex AI/ML concepts.
• Champion documentation process improvements and innovation.
• Manage multiple documentation projects across different product areas.

Are You a Fit?

To be successful in this role, you will have to:

• Advanced technical writing and editing expertise.
• Experience with documentation strategy and planning.
• Proven leadership and mentoring skills.
• Knowledge of API and SDK documentation best practices.
• Strong understanding of information architecture principles.
• Passion for process improvement and innovation.
• Ability to collaborate effectively across different teams.
• 5+ years of experience writing technical documentation for enterprise software.
• Proven track record leading documentation initiatives.
• Experience documenting PaaS/SaaS platforms and AI/ML technologies.
• Solid understanding of API documentation and developer experience.
• Proficiency with documentation tools and version control systems.
• Excellent project management and mentoring skills.
• (Preferred) Background in computer science or a related field.

About Us

Wizeline prioritizes a culture of diversity and development for its nearly 2,000 person team spread across the globe. We believe great technology comes from a mix of talents and perspectives. Our core values of ownership, innovation, community, and inclusivity are central to our work. Wizeline is invested in its employees' growth, offering opportunities to create personalized career paths and develop in-demand skills. We even have a free education program, Wizeline Academy, to help both employees and the broader community upskill in tech.

Apply now!