Technical Writer

TechTrex Inc./KioSoft Technologies LLC; Ciudad de México; Híbrido; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An innovative and expanding company is seeking a skilled Technical Writer to join their team in Mexico City. This role involves creating and maintaining user-friendly documentation in both English and Spanish, collaborating with engineering and design teams to ensure clarity and consistency. The ideal candidate will possess exceptional communication skills, a strong attention to detail, and the ability to translate complex technical concepts into accessible language. Join a dynamic work environment that values collaboration and offers opportunities for professional growth in the tech industry.

Servicios

Competitive salary and benefits package

Opportunities for professional growth

Collaborative work environment

Potential for hybrid work

Formación

• Proven experience as a Technical Writer in the technology or software industry.
• Exceptional written and verbal communication skills in English and Spanish.

Responsabilidades

• Collaborate with teams to develop user manuals, FAQs, and API guides.
• Implement documentation standards for bilingual content.

Conocimientos

Technical Writing

Bilingual Communication

Content Strategy

Documentation Standards

Attention to Detail

Educación

Bachelor's degree in English

Bachelor's degree in Technical Writing

Bachelor's degree in Communications

Bachelor's degree in Computer Science

Herramientas

Adobe FrameMaker

MadCap Flare

Microsoft Word

Document360

TalentLMS

Descripción del empleo

Company: KioSoft Technologies LLC

Location: Mexico City

KioSoft Technologies LLC (“KioSoft”) is an innovative and expanding hardware/software company that delivers turnkey custom solutions across the Commercial Laundry, Vending, and other unattended Payment Industries. With operations spanning the United States, Canada, Mexico, China, Korea, and partnerships globally, our strength lies in delivering a comprehensive blend of cutting-edge technology and tailored software solutions. These range from basic machine interfaces to advanced applications, branding, and complex networking solutions.

We are looking to hire a Technical Writer at our office in Mexico City.

*Please submit resumes in English*

Key Responsibilities:

Documentation Development:

• Collaborate with engineering, product management, and design teams to gather information and develop detailed documentation, including user manuals, FAQs, and API guides, in both English and Spanish.
• Write, edit, and maintain user-friendly content that clearly communicates complex technical information.

Content Strategy:

• Develop and implement documentation standards and best practices for bilingual content, ensuring consistency and quality.
• Identify opportunities to enhance existing documentation and propose new content that addresses the needs of English and Spanish-speaking customers.

Collaboration and Communication:

• Work closely with cross-functional teams to understand product features and updates, facilitating the creation of relevant and timely bilingual documentation.
• Actively participate in product development meetings to provide input from a documentation perspective.
  

Tools and Technology:

• Use various authoring tools and content management systems to create and update bilingual documentation efficiently.
• Explore and recommend new tools or technologies that could enhance the efficiency and quality of documentation processes.

Continuous Improvement:

• Solicit feedback from users and stakeholders to continually refine documentation in both languages and address areas for improvement.
• Stay updated with industry trends and best practices in technical writing and incorporate them into your work.

Job Requirements:

• Bachelor’s degree in English, Technical Writing, Communications, Computer Science, or a related field.
• Proven experience as a Technical Writer, preferably in the technology or software industry.
• Exceptional written and verbal communication skills in both English and Spanish, with a keen attention to detail.
• Familiarity with Document360 (preferred but not required)
• Familiarity with TalentLMS (preferred but not required)
• Ability to quickly grasp complex technical concepts and translate them into easily understandable language in both languages.
• Proficiency in using documentation tools such as Adobe FrameMaker, MadCap Flare, Microsoft Word, or similar.
• Strong organizational skills and the ability to manage multiple projects simultaneously.

What We Offer:

• Potential for hybrid work environment
• Competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative and dynamic work environment
  

Please Note:

We are an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted.