Technical Trainer

Thales Group; Ciudad de México; Hybrid; MXN 420,000 - 600,000; Full time

Job summary

Thales is seeking a Technical Trainer to lead technical enablement for our Data Encryption and Application Security portfolio across the LATAM/AMER region. This role blends close collaboration with Engineering on product roadmaps with exposure to enterprise‑scale customer implementations.

You will deliver courses in English and Spanish, manage scheduling and resources, and work with Channels, Customer Services, and Finance on training operations.

Qualifications

• 3–5 years of experience as a Technical Trainer, Technical Lead, or Customer‑Facing Engineer.
• Strong technical background in encryption and data security products (HSM, Data Security, Application Security).
• Working knowledge of IT security, PKI, and cryptography fundamentals.

Responsibilities

• Own the full training lifecycle for the Data Encryption and Application Security portfolio across LATAM/AMER region — from scheduling to hands‑on course delivery.
• Deliver technical courses and workshops to channel partners and customers, building expertise in Thales products.
• Deliver training in English and Spanish, and translate materials into Spanish where needed.

Skills

Technical training

Encryption & security

PKI knowledge

Bilingual English/Spanish

Job description

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales is looking for a Technical Trainer to lead technical enablement for our Data Encryption and Application Security portfolio across the LATAM/AMER region. This role combines close collaboration with our Engineering teams on product roadmap with direct exposure to enterprise‑scale customer implementations.

What you’ll do

• Own the full training lifecycle for our Data Encryption and Application Security portfolio across the LATAM/AMER region — from scheduling and resource management to hands‑on course delivery.
• Deliver technical courses and workshops to channel partners and customers, building their expertise in Thales’s encryption, authentication, and cybersecurity products.
• Work side‑by‑side with Engineering to stay close to the product roadmap, while gaining direct exposure to real customer implementations.
• Deliver training in both English and Spanish, and support the translation of customer‑facing course materials into Spanish.
• Partner with Channels teams to certify partners, and collaborate with Customer Services and Finance on the commercial side of training operations.
• Build deep specialization in highly specialized data protection products deployed at some of the largest enterprises in the world.

Must-Haves

• 3–5 years of experience as a Technical Trainer, Technical Lead, or Customer‑Facing Engineer.
• Strong technical background in encryption and data security products (HSM, Data Security, Application Security).
• Working knowledge of IT security, PKI, and cryptography fundamentals.
• Fluent English and Spanish (written and spoken) — this role requires delivering training confidently in both.

Hybrid — Office based in Polanco, Mexico City

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.