Global AppSec Support Architect (Hybrid)

Thales Group

Ciudad de México

Híbrido

MXN 900.000 - 1.500.000

Jornada completa

Hace 2 días

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Descripción de la vacante

Thales Group is hiring a Global Support Architect (Appsec) to lead technical efforts across Cloud and On-Prem products. The role focuses on supporting Escalation teams, developing tooling, and acting as a key technical backstop for incidents.

You will collaborate with multiple stakeholders and drive improvements in support readiness while advancing Appsec capabilities. The position is Hybrid in Mexico City with strong emphasis on cross-functional coordination, incident response, and advanced

Formación

Strong Linux OS knowledge: CLI, kernel, filesystems, networking.
Solid LAN networking: subnetting, firewalling, protocols, analysis.
Solid WAN networking: routing protocols, DNS, BGP, troubleshooting.
Excellent written and verbal communication under pressure.

Responsabilidades

Provide technical leadership to the Appsec Support and Escalation teams.
Act as a customer advocate to Cloud and On-Prem Product Development teams.
Develop tooling to assist Support and Esc teams in diagnosing and fixing issues.
Provide an escalation path and technical backstop for Incident Management.
Contribute to documentation improvements and process optimization.