Technical Support Specialist: Multi-Channel & Hardware

Motive; Ciudad de México; Híbrido; MXN 348.189 - 522.284; Jornada completa

Descripción de la vacante

Motive is looking for a Technical Support Specialist to provide frontline support in their Mexico City office. You will engage with customers via phone, email, and chat, ensuring high satisfaction while resolving technical issues.

The ideal candidate should be fluent in Spanish and English, with a strong technical background and experience in multi-channel customer support. If you are a motivated problem solver who excels in fast-paced environments, we invite you to apply.

Formación

• Fluent in Spanish and English, both spoken and written.
• Capable of managing urgent customer concerns with full ownership.
• Expertise with APIs and experience in customer support are a bonus.

Responsabilidades

• Provide multi-channel frontline support (phone, email, chat).
• Execute remote device actions to help resolve issues.
• Meet SLA expectations for first response and closure.

Conocimientos

Cross-domain proficiency

Resolving complex technical issues

Strong systems fluency (Genesys, Salesforce)

Bilingual (Spanish and English)

Customer communication

Educación

Computer Science/Engineering background

Descripción del empleo

Motive is looking for a Technical Support Specialist to provide frontline support in their Mexico City office. You will engage with customers via phone, email, and chat, ensuring high satisfaction while resolving technical issues.

The ideal candidate should be fluent in Spanish and English, with a strong technical background and experience in multi-channel customer support. If you are a motivated problem solver who excels in fast-paced environments, we invite you to apply.