Technical Support Engineer - Soufflet Malt

Cadencia; Región Centro; Híbrido; MXN 826,000 - 1,195,000; Jornada completa

Descripción de la vacante

A technology services company in Guadalajara is looking for a Technical Support Engineer to manage network infrastructure and ensure system performance. You will be tasked with administering network devices, monitoring performance, and implementing recovery plans. Ideal candidates have a bachelor's degree in computer science, CCNA certification, and 3-4 years of network engineering experience, with an understanding of both hardware and protocols. This role may require working in US hours.

Servicios

Competitive compensation

Career mapping

Health benefits

Profit-sharing

Formación

• 3-4 years of experience as a network engineer in an enterprise environment.
• Strong understanding of network infrastructure and hardware.
• Experience with network monitoring and system management.

Responsabilidades

• Administer switches, routers, and firewalls.
• Monitor for network outages and performance issues.
• Implement disaster recovery plans and procedures.

Conocimientos

Network troubleshooting

Network security protocols

Network performance monitoring

Project management methodologies

Educación

Bachelor's degree in computer science or related discipline

CCNA certification

Herramientas

Cisco - Meraki

Palo Alto Firewall

Descripción del empleo

Technical Support Engineer - Soufflet Malt

At Cadencia, we specialize in connecting top-tier professionals with leading U.S. and Canadian companies. Founded in 2021, our mission is to deliver exceptional results through our talented team members in roles such as accounting, bookkeeping, project management, administrative support, and more.

Headquartered in Guadalajara, Mexico, we are proud to create opportunities for professionals to work in a supportive, growth-oriented environment. Team members are employed by Cadencia, but partner daily with an external client. We have opportunities for in-office and remote work, attracting candidates from throughout Mexico.

At Cadencia, we value innovation, teamwork, proactivity, critical thinking, and a commitment to excellence. We believe in rewarding our team for their hard work through competitive compensation, career mapping, a great benefits plan, and profit-sharing.

By joining Cadencia, you become part of a dynamic, forward-thinking, joyful organization that values your expertise and career aspirations.

Explore opportunities with us and be a part of a company that truly values its people. Together, we create impact and drive success!

What you'll do:

• Administer switches, routers, and firewalls.
• Proactively monitor for network outages and performance issues.
• Maintain version and configuration control of network devices.
• Coordinate with circuit vendors for outages.
• Provide technical input and guidance on the Networking needs of all software and hardware used through United Malt Group and its subsidiaries globally.
• Perform risk analysis of each network related service request and inform all stakeholders of the applicable risks.
• Accountable for the stability and security of the global network.
• Implement Infrastructure projects, complying with project management methodologies, and ensuring the integrity of interdependent operational services and other projects.
• Works to ensure that network systems are compliant with relevant regulatory standards.
• Implement disaster recovery plans and procedures for the global enterprise network.
• Responsible for following all safety rules, policies, procedures, and regulations, maintaining a safe workplace.
• Performs other related duties as assigned.

Qualifications

• CCNA or equivalent combination of education and experience.
• Minimum of 3 to 4 years of experience in a role as a network engineer in an enterprise environment.
• Bachelor’s degree in computer science or related discipline.
• Strong understanding of network infrastructure and network hardware.
• Strong troubleshooting and triaging network issues.
• Strong knowledge of network control protocols and routing, network management protocols (CDP, SFTP, SNMP) and network security protocols (SSH, HTTPS, AAA, SDWAN).
• Understanding of LAN/WAN transport technologies (Ethernet, Wireless LAN technologies, SDN).
• Amenable to working in US hours (1-10pm PT) and rotation for on-call duties on weekends.
• Specialty in supporting the following hardware: Cisco - Meraki.
• Experience with network monitoring and system management.

Preferred:

• PLC and SCADA experience.
• Experience working in a manufacturing environment.
• Understanding of virtual networking in cloud environments (Azure, AWS).
• Palo Alto Firewall experience is a plus.
• Hands on experience with wireless networks.