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Technical Support Engineer (LATAM)

Talent First

México

A distancia

MXN 200,000 - 400,000

Jornada completa

Hace 12 días

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Descripción de la vacante

A leading client seeks a skilled Technical Support Engineer to join their team in Mexico. The role involves resolving technical issues, assisting with installations, and ensuring product performance for clients across Latin America. Ideal candidates will possess strong technical knowledge and excellent customer service skills, with the ability to work flexibly in a dynamic environment.

Servicios

Work with a global tech leader
Contribute to mission-critical systems
Diverse and inclusive culture
Opportunity to develop skills

Formación

  • Minimum 2 years’ experience in technical support or customer-facing engineering role.
  • Proficiency in MS SQL and working knowledge of Python required.
  • High proficiency in English (spoken and written).

Responsabilidades

  • Provide high-quality technical support to customers in the LATAM region.
  • Assist users with software installations, configurations, and troubleshooting.
  • Collaborate with teams to drive issue resolution and continuous improvement.

Conocimientos

Proficiency in MS SQL
Knowledge of Python
Problem-Solving
Customer Service Skills
Adaptability
Proactive Attitude
High Proficiency in English

Educación

Bachelor’s degree in Industrial Engineering, Computer Science, or related field

Descripción del empleo

Location: Mexico (Remote)
Job Type: Full-Time
Schedule Flexibility: Includes shifts and weekend availability

About the Company

Our client is a leading provider of real-time retail and supply chain optimization technologies. They partner with top global retailers to improve operational efficiency, responsiveness, and customer satisfaction through innovative software solutions.

As we continue our expansion across Latin America, we are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing global support team.

Role Overview

In this role, you will support our customers by resolving technical issues, assisting with installations, and working closely with internal engineering teams to ensure smooth product performance. The ideal candidate will combine strong technical knowledge with excellent customer service skills and adaptability in a dynamic environment.

Key Responsibilities
  • Provide responsive and high-quality technical support to customers in the LATAM region
  • Assist users with software installations, configurations, and troubleshooting
  • Diagnose and resolve technical issues via remote desktop support tools
  • Escalate complex problems to the software development or engineering teams as needed
  • Maintain accurate records of customer interactions and issue resolutions
  • Collaborate with cross-functional teams to drive issue resolution and continuous improvement
Candidate Requirements
  • Minimum of 2 years’ experience in a technical support, help desk, or customer-facing engineering role
  • Proficiency in MS SQL and working knowledge of Python (both are required)
  • High proficiency in English (spoken and written)
  • Strong problem-solving abilities and a proactive, self-motivated attitude
  • Ability to work independently in a fast-paced, self-learning environment
  • Willingness to work flexible hours, including weekends and shifts
Preferred Qualifications
  • Experience working in retail technology or supply chain environments
  • Familiarity with cloud platforms (e.g., AWS, Azure) and big data technologies
  • Retail experience is a plus
  • Familiarity with supply chain systems is a significant advantage
  • Bachelor’s degree in Industrial Engineering, Computer Science, or a related field (preferred but not mandatory)
Why Join Us
  • Work with a global tech leader transforming the retail space
  • Contribute to mission-critical systems used by major retailers worldwide
  • Be part of a diverse, inclusive, and innovation-driven culture
  • Opportunity to develop technical and communication skills in a high-impact environment
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