Technical Support Engineer L1/L2

Turtle Trax S.A.; Aguascalientes; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A tech company in Aguascalientes, Mexico is seeking a Technical Support Engineer to configure applications and provide client support. The role allows for remote work and focuses on delivering outstanding customer service. Candidates should possess a B.S. or B.A. degree and have a strong command of English. Interpersonal skills and the ability to communicate effectively are key. This position offers flexible hours and various benefits including medical insurance and paid vacations.

Servicios

Flexible work hours

Medical Insurance

Paid vacations

Responsabilidades

• Conduct client discovery calls to gather requirements.
• Design and develop solutions for clients.
• Provide ongoing technical support and services.
• Respond to help desk calls and tickets.
• Conduct training sessions for clients.
• Deliver platform demonstrations for sales.
• Identify bugs and enhancements with clients.

Conocimientos

Customer service passion

Process analysis expertise

Presentation skills

Verbal communication

Written communication

Interpersonal skills

Advanced English

Educación

B.S. or B.A. degree

Descripción del empleo

We are looking for a Technical Support Engineer who can configure applications on our customers' platforms. A strong candidate will be comfortable working with a diverse group of people from different backgrounds and be able to listen to their needs to then translate those needs to the software.

• Position based in Aguascalientes, Mexico (remote).
• Ocasional office work.
  
  

Responsibilities

• Conducting client discovery calls to gather client requirements.
• Designing, developing, deploying, and testing solutions for clients.
• Providing on-going support, professional services, and consulting to clients.
• Providing Level 1 and Level 2 technical support to clients by responding to help desk calls and tickets.
• Conducting in-person and virtual training sessions for clients.
• Deliver platform demonstrations for sales prospects.
• Working with clients and the development team to identify platform bugs and enhancements.
  
  

Required Skills

• Passion for providing outstanding customer service
• Process analysis and development expertise
• Exceptional presentation skills, strong verbal and written communication skills
• Exceptional interpersonal skills.
• Ability to present ideas in a clean, user-friendly way.
• Advanced English level
  
  

Preferred Skills

• Ability to work independently, as well as follow direction/instruction, as warranted
• Proven ability to quickly learn all aspects of technical software product
• Desire to learn new technologies and proactiveness
• Demonstrated ability to work collaboratively and cross-organizationally with a diverse team
  
  

Education:

• B.S. or B.A. degree
• Preferred majors: Business Management, Engineering,Computer Science
  
  

What we offer:

• Full-time
• Work remotely / Home Office (although we prefer the candidate to be located in Aguascalientes, Mexico)
• Flexible work hours
• Friendly and relaxed, yet dynamic work environment
• Benefits by law
• Medical Insurance
• Vacations for Easter and Christmas + personal 20 days off