Technical Support Engineer H-M

Preligens; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in the aeronautical sector is looking for a Technical Support Engineer to provide support and solutions related to aircraft engines. The position requires a Bachelor's degree, with some experience needed. Responsibilities include managing technical queries and documentation, ensuring adherence to regulations, and contributing to technical improvements. The role requires good communication skills and a proactive attitude, as you'll collaborate closely with various departments and external OEMs.

Formación

• Management of aeronautical technical documentation (ESM, AMM, CMM, IPC, AD, SB).
• Knowledge of aeronautical regulations (FAA, EASA, AFAC).
• Knowledge of Aircraft Systems is desirable.

Responsabilidades

• Provide technical support to various internal areas (Repairs, Inspection, etc).
• Create inquiry requests to OEM (CFM, Collins, Boeing, etc).
• Monitor work scope increments and cause analysis.

Conocimientos

Good communication

Proactive

Winning as a team

Strategic and critical thinking

Dare to innovate

Educación

Bachelor's Degree

Descripción del empleo

Technical Support Engineer H/M

Published 02.13.2025

Job field : Customer services and support Location : Queretaro , Mexico Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : First experience Professional status : Professional, Engineer & Manager Spoken language(s) : English Fluent French Beginner

# SAESA SHOP2-151657

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Published 02.13.2025

Job Description

Provides technical support to any area in Shop related to the engine and its components. It is the focal point between the OEM and the Shop in order to clarify criteria, obtain repairs and propose improvements. All this by monitoring CSC cases based on instructions from OEM, Aeronautic Authorities and Customers.

Complementary Description

Specific job tasks:
-Provide answers and solutions to the technical questions, related to the product, from Production areas (different platforms).
-Provide technical support to the internal areas (Repairs, Inspection, Configuration, Procurement, etc)
-Create inquiry requests to OEM (CFM, Collins, Boeing, etc)
-Creation of instructions and reports for investigation engines.
-Cost avoidance by evaluation of OEM inquiries for engines in process
-Monitoring of workscope increments and analysis of cause
-Challenge of cases rejected by the OEM if applicable, providing a well sustained technical argument to achieve adherence to the original workscope.
-Analysis and proposal of instructions for rework.

IMPORTANT: On-call/extra shifts and a second shift will be required.

Type of Engineer: Mechanic, Aeronautical, Industrial, or similar

Job Requirements

-Management of aeronautical technical documentation (ESM, AMM, CMM, IPC, AD, SB, etc)
-Knowledge of aeronautical regulations (FAA, EASA, AFAC)
-Knowledge of Aircraft Systems (desirable)
-Blueprint interpretation, GD&T
-Knowledge of basic inspection methods and equipment

Competences to be considered:
-Good communication
-Proactive
-Winning as a Team
-Strategic and critical thinking
-Dare to innovate

Specificity of the job

Ocassional

Locate your future workplace

El Para�so - Chichimequillas - E.C., Coyotillos, El Marques 76278

Queretaro

Mexico

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92,000

employees worldwide

27

Number of countries where Safran is located

35

business area families