Technical Support Engineer, Associate

ENGINEERINGUK; Ciudad de México; Híbrido; USD 30,000 - 45,000; Jornada completa

Descripción de la vacante

A leading company is seeking a skilled professional to join their Studio Developer Operations team. This role focuses on enhancing the digital experience for developers using Aladdin, ensuring platform reliability, and supporting client interactions. The ideal candidate will have experience in Platform Operations, DevOps, and be proficient in Python. The company offers a hybrid work model and a comprehensive benefits package.

Servicios

Strong Retirement Plan

Tuition Reimbursement

Comprehensive Healthcare

Flexible Time Off

Formación

• 2+ years experience in Platform Operations or related fields.
• Experience with large-scale platforms and observability tooling.

Responsabilidades

• Triaging and resolving client inquiries in a timely manner.
• Automating workflows to improve team effectiveness.

Conocimientos

Platform Operations

Site Reliability Engineering

DevOps

Python

Attention to Detail

Herramientas

SPLUNK

Prometheus

Grafana

AlertManager

Descripción del empleo

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About this role

The Aladdin Studio team is focused on developing a world-class digital experience which will help developers of all types build faster and more effectively on Aladdin. We are evolving the Studio Developer platform as an integrated digital application where you can discover data, build your own financial apps, and access industry-leading content, documentation and insight - with all of this delivered via a design-forward and client-centric experience.

As a member of the Studio Developer Operations team, you will interact, engage and solve problems for some of the most technically sophisticated users of Aladdin. Our team is also responsible for delivering the monitoring, logging, alerting and observability framework of Studio Developer to ensure our product is scalable and resilient as we enter a period of significant growth.

Role Description

• 2+ years of hand-on experience working as part of Platform Operations, Site Reliability Engineering,DevOpsor related engineering teams.
  

• Building your skills as a domain expert on the functionality and capabilities of the platform.
  

• Triaging and timely resolution of client inquiries.
  

• Enable user best practice execution on the platform including training and adoption of new platform features.
  

• Understanding and acting on platform telemetry alerts including invocation of our Incident Management response plays.
  

• Look for opportunities to automate our workflows to improve our team's effectiveness and efficiency.
  

• Reporting and metrics generation on platform reliability as well as user inquiry trends.
  

• Contribute to building out our observability framework to enhance our platform.
  

Desirable Skills

• Experience building, managing and supporting large-scale platforms.
  

• Understanding of the K8s Operator Pattern -- comfort and courage to wade into (predominantly golang based) operator implementation code bases
  

• Hands-on experience deploying log management andobservability platform tooling: SPLUNK / Prometheus / Grafana, AlertManager.
  

• Strong attention to details and focus on high quality delivery.
  

• Comfortable reading and writing Python code.
  

• Comfortable working with clients and partners at all levels of the business.
  

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

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