Technical Support Engineer

Wipro Technologies; Ciudad de México; Presencial; MXN 20,000 - 40,000; Jornada completa

Descripción de la vacante

Join a leading technology services firm as a Technical Support Engineer, where your skills in troubleshooting and customer service will shine. This role involves providing exceptional support to clients, resolving technical issues, and ensuring customer satisfaction. Be part of a dynamic team that values innovation and personal growth. With a commitment to inclusivity, this company welcomes diverse talents and offers opportunities for career advancement. If you are passionate about technology and helping others, this position is an exciting chance to make a difference.

Formación

• 1-3 years of experience in technical support.
• Ability to handle customer complaints effectively.

Responsabilidades

• Provide technical support and troubleshoot operating system issues.
• Manage customer complaints and provide timely responses.

Conocimientos

Technical Support

Communication Skills

Troubleshooting

Customer Service

Herramientas

Windows

Outlook

Teams

Citrix

VDI

VPN

Security Apps

Descripción del empleo

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Work with us

Title: Technical Support Engineer

Requisition ID: 59601

Country/Region: MX

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Responsibilities include:

• Excellent communication skills
• Ability to empathize, pacify, and handle irate customers with exceptional communication skills
• Technical knowledge in troubleshooting base operating system issues and eagerness to learn new technologies
• Troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps, etc., over remote support
• Answering incoming calls and responding to customer emails in a timely manner
• Managing and resolving customer complaints
• Identifying and escalating issues to supervisors as needed
• Providing product and service information to customers
• Researching required information using available resources and offering solutions to customers
• Researching, identifying, and resolving customer complaints using applicable software
• Routing calls and tickets to appropriate resources and domains for support
• Documenting all call information according to standard operating procedures
• Recognizing, documenting, and alerting management of trends in customer calls
• Creating SOPs for new issues and resolutions
• Completing call logs and reports

Mandatory Skills: Technical Support

Experience: 1-3 Years

We are building a modern Wipro, an end-to-end digital transformation partner with bold ambitions. We seek individuals inspired by reinvention—of themselves, their careers, and their skills. Join us to realize your ambitions. Applications from persons with disabilities are explicitly welcome.

If you encounter suspicious emails, advertisements, or persons offering jobs at Wipro, please email us at [e-mail]. Do not send your resume to this email as it is not monitored for applications.

For concerns regarding unethical or unfair hiring practices, contact our Ombuds Group at [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, caste, creed, religion, gender, marital status, age, ethnicity, gender identity, sexual orientation, political orientation, disability status, veteran status, or any characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodations will be provided to all applicants, including persons with disabilities, throughout the recruitment process. Please communicate accommodation needs in advance where possible.