Technical Support Engineer

Schneider Electric Gruppe; Apodaca; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a passionate Technical Support Engineer to enhance customer satisfaction through expert technical assistance. This role involves troubleshooting, resolving technical issues, and collaborating with various departments to ensure seamless product support. Ideal candidates will have an Electrical Engineering background and experience in customer-facing roles. Join a company that values diversity and innovation, offering flexible work arrangements and a robust benefits package. If you thrive in a dynamic environment and are committed to customer excellence, this opportunity is perfect for you.

Servicios

Flexible Work Arrangements

Paid Family Leave

Wellness Programs

Formación

• 3-4 years of experience in Technical Support or Field Service.
• Fluent in English; French is a plus.
• Detail-oriented and self-starter.

Responsabilidades

• Assist customers with product selection and technical support.
• Document customer interactions and follow up on commitments.
• Diagnose product failures and provide application support.

Conocimientos

Technical Support

Customer Relationship Management

Electrical Engineering

Problem Solving

Communication Skills

Educación

Electrical Engineering Degree

Herramientas

Microsoft Office

CRM Systems

Descripción del empleo

Job Description - Technical Support Engineer (009EVN)

Job Description

Technical Support Engineer - 009EVN

Schneider Electric has an opportunity for an Advanced Technical Support Engineer in our Monterrey PIIT Location.

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 144,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

Great people make Schneider Electric a great company.

What do you get to do in this position?

Technical Support Engineers will assist Schneider Electric personnel and customers including electrical distributors, end users, original equipment manufacturers, consultants, and contractors with product selection, configuration and technical support for Schneider Electric Products

We also provide application, and solutions support for Schneider Electric focused segments utilizing our vast product portfolio. Our goal is to ensure a high level of Customer Satisfaction.

Core functions include:

• Communicate directly with customers via phone, email to troubleshoot and resolve technical issues.
• Deliver an elevated level of customer satisfaction while balancing customer expectations with respect to the overall global business objectives.
• Document and follow up on all commitments and customer interactions.
• Maintain a highly effective working relationship with cross functional members from all departments within the company and global colleagues from various cultures and backgrounds.
• Determine next actions and seek clarity on vague or ambiguous reports from customers
• Assist customers during the design, procurement, and installation of Schneider Electric products.
• Provide engineering drawings, wiring diagrams and service bulletins for Schneider Electric product offering.
• Support sales engineers or product managers in developing new business opportunities.
• Collaborate with internal functions such as marketing, engineering, and quality providing feedback about product design, product features and product gaps.
• Develop, update and review knowledge-based documentation including White Papers, frequently asked Questions (FAQ’s) and troubleshooting guides.
• May include after hours on-call and weekend in-house support coverage.
• Performs other related duties as assigned by Supervisor or Manager.
• Diagnose root cause of product failures at a component level utilizing knowledge of LowVoltage and Medium Voltage.
• Provides complex product & solutions application support in Distribution Equipment and Circuit protection products, such as load centers, meter sockets, safety switches, Molded Case Circuit breakers & Air Circuit Breakers (Powerpact & Masterpact ).

Qualifications

We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if you fit the following requirements :

• This position is to cover the working week.
• Electrical Engineering Technologies Degree or related fields and 3 to 4 minimum years applicable experience in Field Service, Technical Support or Customer Relationship environment required.
• Speak, read, and write English fluently. French is a plus.
• A passion for supporting customers in a technical environment
• Must possess excellent verbal and written communication skills. Must be detail oriented, self-starter and able to work independently.
• Has ability to define problem, collect data, establish facts, and draw valid conclusions for both electrical and customer issues.
• Proactive in competency development as well as taking ownership of the customer experience.
• Experience working with product applications of Power and Industry equipment.
• Proficient in Microsoft Office, experience working with a CRM system a plus.
• Team Oriented, Assertive and Decisive

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer. Click to find out more about working with us:http://se.com/mx/carreras

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.