Technical Support Digital Products

Buscojobs México; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading industrial technology company is looking for a Technical Support Engineer to provide pre and post-sale support for power and energy products. The ideal candidate will have an engineering degree, at least 4 years of technical support experience, and strong communication skills. This role involves assisting customers and technical teams with installation, configuration, and troubleshooting of products.

Formación

• 4+ years of experience providing technical support for electrical products.
• Fluent in industrial Ethernet communications.
• Proven ability to analyze and troubleshoot integrated hardware and software systems.

Responsabilidades

• Provide technical support for power quality and energy meters.
• Conduct hardware and software testing for customer inquiries.
• Communicate with engineering teams regarding customer status and issues.

Conocimientos

Customer service

Technical troubleshooting

Communication skills

Knowledge of power systems

Educación

Bachelor's degree in Mechatronics or related field

Herramientas

Modbus TCP

BACnet/IP

Descripción del empleo

Technical Support Engineer - Eaton (Corporate Sector)

Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer.

What you’ll do:

This position provides pre and post sale technical support for power and energy meters, protective relays, software and communication products. Serves as a technical resource to customers and Electrical Group personnel for complex problems. Provides remote support to assist end users and field engineers with product installation, device configuration and data acquisition needs. Provides technical explanations and demonstration of products to customers, field engineering and marketing support functions.

Responsibilities:

• Provide technical support for power quality and energy meters, protective relays, connectivity and software products also supporting services for internal and external organizational channels.
• Maintain and update customer call tracker database (logs customer calls with respective resolutions, Open, Close tickets).
• Conduct hardware and software testing and research to duplicate and resolve customer issues.
• Communicate with lead technical support engineers around customer status and issues.
• Proactively communicate customer needs to the product line.
• Continue professional development in preparation of technological advancements.

Qualifications:

Basic Qualifications:

• Engineering degree.
• Minimum 4 years experience providing technical support to electronical or electrical products. Preferable in power systems, power meters or relays.
• Fluent in industrial Ethernet communications (e.g. Modbus TCP, BACnet/IP, SNMP, etc).
• Bilingual - Advanced English.

Preferred Qualifications:

• Bachelor’s degree in Mechatronics, electronics, electrical or automation.
• Prior Technical Support or Customer Service experience.
• Fluent in industrial fieldbus communications (e.g. Modbus RTU, BACnet/MSTP, Profibus, etc).

Skills:

• Basic understanding of electrical power distribution system and power quality concepts.
• Basic understanding of operating systems, databases, communications protocols (Modbus & BACnet) and networking concepts.
• Excellent customer service, interpersonal and team working skills.
• Strong written and oral communication skills.
• Ability to break down complex systems into simple terms easily understood by others.
• Ability to adjust and tailor communication styles and technical breadth for varying audiences.
• Strong analysis and troubleshooting skills.
• Ability to analyze and troubleshoot integrated hardware and software systems.
• Hardware and software testing for customer issues.
• Communication within engineering team around customer status/issues.
• Strong organizational and documentation skills.
• Proven time management, organizational and documentation skills.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Technical Support Engineer – Eaton (Additional Context)

Ayer

Location: Not specified

Technical Support Engineer – Safran America Engine Services (Queretaro, Mexico)

Technical support engineer H/M

Company : Safran America Engine Services

Job field : Industrial Engineering

Location : Queretaro, Mexico

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience : More than 3 years

Professional status : Professional, Engineer & Manager

Spoken language(s) : English Fluent, French Beginner

Job Description

• Provides technical support to any flow within the Shop, related to the engine and its components. It is the contact and link between OEM and the Shop to accomplish the following: clarify criteria, obtain repairs, conduct improvement methods by monitoring CSC cases based on OEM instructions, Customers and Aeronautical Authorities.

Complementary Description

• Provides answer to technical inquiries from Operations (NC, ANDON, etc) related to the product.
• Gives support to technical inquiries from internal areas (Repairs, Inspection, Configuration, Purchasing, etc).
• Creates technical reports for investigation engines.
• Does analysis and proposal of instructions for reworks on the Shop Visit.
• Participates in preparation meetings for engine's induction to provide technical feedback on instructions.
• It is required Shift Role

Job Requirements

• Aeronautical Engineer, Mechanical Engineer, Mechatronic Engineer, Industrial Engineer, any other related careers.
• Experience in customer technical support.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance, reliability and environmental compliance. Through CFM International, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets.

* CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace

Location

El Para-so - Chichimequillas - E.C., Coyotillos, El Marques76278, Queretaro, Mexico

Safran is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.