Technical Support Clerk

Danfoss GmbH; Apodaca; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global engineering company is looking for a Technical Support Clerk in Apodaca, Nuevo León. The candidate will provide technical support to customers and assist in product training. Ideal candidates should have an engineering background, excellent communication skills in English and Spanish, and a strong interest in HVAC and refrigeration systems. This is an on-site role offering opportunities for professional growth.

Formación

• Bachelor's degree in Engineering is required.
• Experience with HVAC/Refrigeration preferred.
• Must be proactive and able to manage multiple projects.

Responsabilidades

• Provide technical support via telephone and email.
• Utilize Salesforce for customer interactions.
• Conduct presentations to educate on products.

Conocimientos

Strong coordination and communication skills, English/Spanish

Ability to balance high demands

Strong initiative and ability to lead

Strong interest in learning HVAC/Refrigeration

Educación

Bachelor in Engineering (Mechanical or Electrical)

Herramientas

MS Office

Salesforce

Descripción del empleo

Select how often (in days) to receive an alert: Create Alert

Segment: Danfoss Climate Solutions Segment

Job Function: Sales

Work Location Type: On-site

Job Description

Danfoss is seeking a dedicated Technical Support Clerk to join our team. The successful candidate will be responsible for providing efficient and effective technical support to our customers via telephone and email. This role involves working under supervision and approval, utilizing Danfoss systems, and adhering to established guidelines and procedures.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

• Actively participate in technical support call center and utilize Salesforce for customerinteraction
• Provide best in class technical support for Danfoss Cooling Product Line
• Conduct internal and external presentations to increase knowledge of products andapplications. Includes in-person and remote training courses and web videos
• Develop and maintain technical tools to support customers (documents, videos, etc)
• Continue to build competencies by attending trainings, conducting research, and remainingmotivated to become a product and application expert
• Periodic site and customer visits to support customer applications as well as the internal salesteam technically
• Become proficient in troubleshooting complex refrigeration and AC systems

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

• Bachelor in Engineering (Mechanical or Electrical, preferrable)
• Strong coordination and communication skills, English/Spanish
• Ability to balance high demands inherent with multiple customers while managing projects and technical discussions
• Strong initiative and ability to lead/drive process improvements
• Potential, periodic after-hours emergency phone support (via phone)
• Strong interest in learning HVAC/Refrigeration. Preferred experience with refrigeration and AC systems
• Experience with MS Office required

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

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Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000people, serving customers in more than 100 countries through a global footprint of 95 factories.