Technical Support Associate- Part Time& Canadian

NTT DATA; Región Centro; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A global technology services company in Guadalajara is seeking a part-time Technical Support Associate. The role involves providing general and advanced support for hardware and software applications. Ideal candidates will have at least 6 months of experience in customer service, availability for 22.5 hours a week, and advanced English skills. The company offers competitive benefits including medical insurance and vacation time.

Servicios

Competitive salary

Grocery Tickets - 12% of base salary

30 days of Christmas bonus

12 days of vacations

50% Vacation bonus

Savings Funds

5 personal days per year

Medical insurance

Life insurance

Dental Insurance

Discounts with selected optics

Opportunity to grow in the company

Formación

• Availability to work 22.5 hours per week.
• Interest in working mornings.
• 6 months of experience in customer service.

Responsabilidades

• Provide general L1 support for hardware and MS Office packages.
• Provide advanced technical support for in-house applications.
• Answer technical support calls and document troubleshooting steps.

Conocimientos

Advanced English

Customer service experience

Descripción del empleo

Overview

We are currently seeking a Technical Support Associate- Part Time & Canadian to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Responsibilities

• General L1 support for hardware and MS Office packages
• Advanced technical support for in-house applications and developments
• Answer technical support calls, providing and escalating to other support groups
• Provide support based on email-generated requests or reports
• Document troubleshooting steps and detailed descriptions of customer incidents and requests
• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Requirements

• Availability to work 22.5 hours per week
• Interest in working mornings
• Advanced English
• Looking to work in IT environment
• 6 months of experience in customer service

We Offer

• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• Savings Funds
• 5 personal days per year
• Medical insurance
• Life insurance
• Dental Insurance
• Discounts with selected optics
• Opportunity to grow in the company

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form - https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.