Technical Support Associate- Part Time& Canadian

NTT DATA, Inc.; Región Centro; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A global technology services provider is seeking a Technical Support Associate on a part-time basis in Guadalajara, Jalisco. As a part of the team, you'll provide technical support, assist customers with hardware and software issues, and document your interactions. Candidates should possess advanced English skills, a customer service background, and an interest in IT. The role offers competitive salary and various benefits, including medical insurance and personal days.

Servicios

Competitive salary

Grocery Tickets - 12% of base salary

30 days of Christmas bonus

12 days of vacations

50% Vacation bonus

Savings Funds

5 personal days per year

Medical insurance

Life insurance

Dental Insurance

Discounts with selected Optics

Opportunity to grow in the company

Formación

• Availability to work 22.5 hours per week.
• Interest in working mornings.
• 6 months of experience in customer service.

Responsabilidades

• Provide general L1 support for hardware and MS Office packages.
• Document troubleshooting steps and customer requests.
• Answer technical support calls and escalate as needed.

Conocimientos

Advanced English

Customer Service

IT Environment

Descripción del empleo

Technical Support Associate- Part Time & Canadian

Date: Oct 7, 2025

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Support Associate- Part Time & Canadian to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

• NTT DATA, Inc. currently seeks a Helpdesk Associate - PartTime - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico.

Requirements:

• Availability to work 22.5 hours per week
• Interest in working mornings
• Advanced English
• Looking to work in IT Environment
• 6 months of experience in Customer Service

We Offer:

• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• Savings Funds
• 5 personal days per year
• Medical insurance
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Activities:

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.