Technical Support Agent ( evening)

Mediméxico, S. de R.L. de C.V; Tijuana; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in healthcare technology is seeking a remote Customer Service Representative to provide operational and technical support. The role involves addressing customer inquiries, resolving issues, and maintaining confidentiality while ensuring compliance with regulatory standards. Ideal candidates will have a customer-focused attitude and technical proficiency, along with a High School Diploma or Technical Degree.

Formación

• Intermediate English proficiency required.
• Experience in customer service and technical support preferred.
• Ability to handle confidential information professionally.

Responsabilidades

• Provide in-depth support for customer inquiries regarding devices.
• Resolve complex operational and technical issues.
• Maintain data integrity throughout documentation processes.

Conocimientos

Customer focus

Service-oriented attitude

Problem-solving skills

Creativity

Educación

High School Diploma or Technical Degree

Herramientas

Word processing

Databases

Spreadsheets

Email applications

Descripción del empleo

IMPORTANT:

This position is remote with a Pacific time schedule from 12 to 10 pm and occasionally requires work on weekends (notification is given in advance). Please apply only if you have the necessary time availability.

Objective:

To provide excellent customer service with extensive operational and technical support to diverse audiences in order to effectively and continuously resolve issues.

Responsibilities:

1. Provide in-depth support for various customer phone inquiries regarding applicable devices within assigned functions.
2. Address and resolve complex operational and/or technical issues by delivering effective customer service for corresponding devices.
3. Ensure accuracy and integrity of data throughout the documentation process of all customer contacts in applicable systems.
4. Maintain confidential patient and/or health information in accordance with company policies, HIPAA, and other regulatory requirements.
5. Stay updated on applicable devices and troubleshooting techniques to consistently deliver clear and concise customer service, demonstrating broad knowledge and sound judgment in resolving operational and/or technical matters.
6. Handle confidential information with professionalism, discretion, and tact.
7. Serve as a technical resource for interdepartmental teams and internal clients.
8. Establish and maintain strong relationships with internal and external customers by understanding and interpreting company policies during all customer interactions.
9. Guide other staff members on specific System One inquiries.
10. Execute tasks assigned by immediate supervisor according to departmental and company needs.

Required Skills:

• Customer focus, service-oriented attitude, problem-solving skills, creativity.

Computer Skills:

• Proficiency in word processing, databases, spreadsheets, and email applications.

Language Skills:

• Intermediate English proficiency.

Education:

• High School Diploma or Technical Degree.

Specific Knowledge:

• Testing, equipment calibration, customer service.
• Effective oral and written communication.
• Logical and critical thinking for problem-solving.
• Time management for handling multiple tasks simultaneously.