Technical Support Agent ( evening)

Mediméxico, S. de R.L. de C.V; Baja California; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un profesional orientado al cliente para brindar soporte técnico y operativo a una diversa audiencia. En este emocionante rol, serás responsable de resolver problemas complejos y garantizar la satisfacción del cliente a través de una comunicación efectiva. Trabajarás en un entorno remoto, donde tus habilidades de pensamiento crítico y gestión del tiempo serán esenciales para manejar múltiples tareas. Si te apasiona el servicio al cliente y deseas formar parte de un equipo que valora la creatividad y la resolución de problemas, esta es la oportunidad perfecta para ti.

Formación

• Se requiere enfoque en el cliente y habilidades de resolución de problemas.
• Se necesita dominio intermedio del idioma inglés.

Responsabilidades

• Proporcionar soporte directo a pacientes y clientes en varios países.
• Mantener la confidencialidad de la información del paciente.

Conocimientos

Atención al cliente

Orientación al servicio

Resolución de problemas

Creatividad

Educación

Diploma de secundaria

Título técnico

Herramientas

Procesadores de texto

Bases de datos

Hojas de cálculo

Aplicaciones de correo electrónico

Descripción del empleo

IMPORTANT:

This position is remote with Pacific time schedule from 12 to 10 pm and occasionally works some weekends (notification is given in advance). Please apply only if you have time availability.

Objective: To provide excellent customer service with extensive operational and technical support to diverse audiences in order to effectively and continuously resolve issues.

Responsibilities:

1. Provide direct support to patients and clients in the USA, UK, Canada, and Australia through effective and timely communication.
2. Provide in-depth support for various customer phone inquiries regarding applicable devices within assigned functions.
3. Address and resolve complex operational and/or technical issues by delivering effective customer service for corresponding devices.
4. Ensure accuracy and integrity of data throughout the documentation process of all customer contacts in applicable systems.
5. Maintain confidential patient and/or health information in accordance with company policies, HIPAA, and other regulatory requirements.
6. Stay updated on applicable devices and/or troubleshooting techniques to consistently deliver clear and concise customer service, demonstrating broad knowledge and sound judgment in resolving various operational and/or technical matters.
7. Handle confidential information productively with a high level of professionalism, discretion, and tact.
8. Serve as a technical resource for interdepartmental teams and/or internal clients.
9. Establish and maintain strong relationships with internal and/or external customers by effectively understanding and interpreting company policies and procedures during all customer interactions.
10. Guide other staff members on specific System One inquiries.
11. Execute tasks assigned by immediate supervisor according to departmental and company needs.

Required Skills:

• Customer focus, service-oriented attitude, problem-solving skills, creativity.

Computer Skills:

• Intermediate English Language:

Education:

• High School Diploma or Technical Degree.

Specific Knowledge:

• Testing, equipment calibration, customer service.
• Effective oral and written communication.
• Word processing, database, spreadsheet, and email applications.
• Logical and critical thinking for problem-solving.
• Time management for handling multiple tasks simultaneously.