Technical Success Manager - CDMX (Portuguese Required)

Qualtrics; Ciudad de México; Presencial; MXN 1,103,000 - 1,380,000; Jornada completa

Descripción de la vacante

A leading software company in Mexico City seeks a Technical Success Manager to enhance customer experience. The role requires advanced Portuguese and a solid background in technical consulting. You will work closely with clients to ensure they maximize value from the software solutions provided. This position offers competitive salary, performance bonuses, and a supportive work environment.

Servicios

Competitive salary

Quarterly wellness reimbursement

Monthly meal allowance

Experience bonus

Inclusive work environment

Formación

• 4+ years experience in a technical or client-facing role.
• Ability to manage multiple projects in a fast-paced environment.
• Familiarity with software and technical concepts.

Responsabilidades

• Drive customer adoption and optimize programs.
• Build and execute services that align with client objectives.
• Collaborate with sales and services to enhance client relationships.

Conocimientos

Advanced Portuguese

Technical consulting

Client-facing role experience

Problem-solving skills

Excellent communication skills

Educación

Bachelor’s degree

Herramientas

API navigation

Front-end development

Descripción del empleo

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Technical Success Manager (Portuguese Required)

The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who aren’t afraid to dive into the details and understand the tools our customers use, and working with them to realize long term value.

How You’ll Find Success

• Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product
• You will work with clients to understand the customers programs and objectives
• Leverage your technical expertise to build programs that drive adoption and value for the customer
• Work in a post-sales capacity that directly contributes to the long-term success of our customers’ programs, and deepen relationships with the clients they support
• As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at nurturing relationships to deliver exceptional client service

How You’ll Grow

• Enhance your software platform knowledge and technical troubleshooting skills
• Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers
• Develop critical customer relationship and communication skills to develop impactful, trusted relationships
• You'll become an expert in the Qualtrics platform and become a trusted partner to our top clients in the LATAM region

Things You’ll Do

• Drive Customer Adoption and Optimize Programs
  • Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value
  • Leverage customer usage data to deliver actionable insights & recommendations
  • Develop a deep understanding of Qualtrics’ service offerings to meet client needs, guiding them through use cases to drive program maturity.
  • Establish and maintain multi-level stakeholder relationships to ensure customer health and support.
  • Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.
  • Act as a point of escalation for complex issues, championing customer needs internally and mobilizing resources for maximum impact.
  • Work on front end configurations such as building dashboards, configuring surveys, and building out workflows within Qualtrics.
  • Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation.
  • In person connection with customers, traveling on-site as needed
• Collaboration & Cross-Functional Partnerships
  • Collaborate with Sales and Services teams to develop meaningful client relationships, aligned to the overall client account strategy
  • Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
  • Team effectively with internal and external partners to ensure execution of client account strategy and delivery of target customer outcomes

What We’re Looking For On Your Resume

• Bachelor’s degree
• Advanced Portuguese is required
• 4+ years experience working in a technical, consulting, or client-facing role
• Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
• Experience working with customers in all phases of their adoption journey
• Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
• Comfort in working both autonomously and collaboratively
• Ability to articulate technical concepts to a non-technical audience
• Detail-oriented with an ability to prioritize and meet deadlines
• Familiarity with software, front-end development, and navigating API’s
• Excellent verbal and written communication skills
• Strong problem-solving skills

What You Should Know About This Team

• Supportive environment with opportunities to work both autonomously and collaboratively
• Fun, inviting, and inclusive work environment
• Team of passionate, kind, and smart people who exemplify what it means to be a team

Our Team’s Favorite Perks and Benefits

• Competitive salary, performance bonuses, and savings investment account.
• Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Monthly allowance for meals, telework and groceries.
• Experience bonus to be used for an “Experience” of your choosing every year.
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.