Technical Service Engineer

BRIDGESTONE DE MÉXICO, SA DE CV; Ciudad de México; Presencial; MXN 300,000 - 450,000; Jornada completa

Descripción de la vacante

Une entreprise mondiale reconnue dans le secteur du caoutchouc recherche un professionnel dynamique pour servir de lien technique avec les clients en Mexique et en Amérique Centrale. Votre rôle sera d'assurer un soutien technique et de maximiser la valeur client tout en atteignant les objectifs de vente. Rejoignez une équipe inclusive où vous pouvez croître, innover et avoir un impact positif.

Servicios

Opportunités de formation et de mentorat régulier

Activités de responsabilité sociale des entreprises

Environnement de travail dynamique et inclusif

Formación

• Connaissance des pneus OTR et produits associés.
• Anglais courant pour communication avec les clients.
• Expérience en inspection de pneus OTR et ajustement de réclamation.

Responsabilidades

• Visiter les clients pour fournir un soutien technique.
• Établir des propositions de solutions basées sur la stratégie commerciale.
• Collecter des informations sur la demande et la concurrence.

Conocimientos

Capacité analytique

Communication

Educación

Ingénierie

Herramientas

Python

BI tool (PBI)

Excel

Descripción del empleo

Información de la Compañía / Company Overview

About Bridgestone

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Responsabilidades / Responsibilities

Purpose

Serve as a prime contact between Bridgestone - Mining Solutions & Off The Road (OTR) - and distributors in Mexico, Central America and the Caribbean to:

Strengthen business foundation with each customer by establishing solution business to maximize customer and social value.

Achieve and maximize sales targets through activities near the customer's operation.

Promote our Mining Solutions, providing "customer value", by ensuring customer trust.

Provide technical support, participate in field tests and training on the use of Off the Road tires.

Responsibilities

• Visit Mining, Industrial and Construction customers to provide technical support with a focus on ""solutions approach"". SCOPE: Mexico and Central America".
• Establish solution and/or sales proposal with Bridgestone teammates and external partners based on the biz strategy and customer's pain point mentioned above.
• Enhance sales and business strategy with Bridgestone teammates and external partners by collecting demand and competitive information (with 5P perspective) from customers.
• Periodically report to customer by meeting multiple departments at site to present values and make progress on the solutions.
• Perform field verification activities with several analysis.
• Collect market (customer) voice and make reports (to customer and Bridgestone Japan) to explain all the activities that developed during each technical visit.
• Attend clients claim adjustment ensuring tire record and scrap classification to keep client trust.
• Periodical report to Bridgestone Corporation (Japan) related to information verified on-field, client situation, competitor movements for product planning / development.
• Make field testing (GPS, TKPH, Heat study, Weight study, scrap review) and evaluation of our performance.

Requisitos / Qualifications

Requirements

Education: Engineering Background

Language: English (Proficient) - Fluent communication with stakeholders

Essential Experience: OTR tire inspection, Claim adjustment, Solution presentation.

Technical Knowledge:

• Tire feature, structure, and standards. BS's OTR Tire and related products/ service.
• Word (2 - basic), Excel (3 - intermediate), PPT (2 - basic)
• [Desirable] BI tool such as PBI (2 - basic), Programming for Data analytics such as Python

Competencies:

• Analytical capability
• Communication Capability to talk with customer upon visit and no hesitation on-site physical field work.
• Self-Control ability (Work constantly without superior’s supervision) and inquisitive mind toward issue solving.

At Bridgestone, you are always Free to Be

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations.

Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”. We offer you more than just competitive payment; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.