Technical Service Administrator

Trojan Technologies; Naucalpan de Juárez; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading water quality company is seeking a Technical Service Administrator in Naucalpan. This role involves coordinating service activities, communicating with clients, and managing invoicing. Ideal candidates should have a relevant engineering degree and experience in technical services. Proficiency in CRM and ERP systems is essential. The position offers a hybrid work model with growth opportunities.

Servicios

12 days of vacation

Flexible working hours

Professional onboarding and training

Formación

• Minimum 1 year experience in a Technical Service department or similar.
• Experience coordinating and supervising technical services.
• Ability to manage and follow up on administrative activities.

Responsabilidades

• Coordinate and assign activities to service engineers.
• Ensure operational service delivery and manage data for KPI monitoring.
• Execute and verify accurate invoicing monthly.

Conocimientos

Proficiency in English

Strong negotiation skills

Communication skills

Educación

Degree in Industrial, Chemical, Biomedical, Electronic Engineering, or Administrative field

Herramientas

CRM systems

ERP systems

ServiceMax

Salesforce

Oracle

Descripción del empleo

Technical Service Administrator page is loaded

Technical Service Administrator

Apply locations Naucalpan, Mexico | Full time | Posted 16 Days Ago | Job requisition id R10261876

Imagine yourself…

• Growing your expertise and expanding your skillset with every project.
• Joining a company with a proven track record of success and an exciting future.
• Contributing to a brighter, more sustainable future.

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our vision is to make water analysis better—faster, simpler, greener, and more informative. We achieve this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you'll be part of a unique environment where purpose meets possibility: making an immediate, measurable impact on global water needs, with opportunities for professional development and career growth.

Motivated by climate change and global health challenges, we work within a rapidly digitizing industry to find innovative technologies that ensure water safety and environmental protection. Learn more: https://www.hach.com/about-us

We offer:

• 12 days of vacation
• Flexible working hours, 1 remote day per week when possible and aligned with operational needs
• Professional onboarding and training options
• A dedicated team eager to work with you
• Career coaching and development opportunities

Reporting to the Technical Service Manager, the Technical Service Administrator is responsible for coordinating and following up on administrative activities within the technical service area. This includes managing the service calendar, communicating with clients, billing, and providing data for monitoring KPIs, operational reports, quality management, and system use (CRM and ERP). The role contributes to department objectives through process improvement, standardization, and effective use of DBS tools, ensuring excellent service and strong client relationships.

This position is based in Col. Industrial Vallejo, Deleg. Azcapotzalco, México D.F., with a hybrid work model (4 days in-office, 1 day remote).

Typical daily responsibilities include:

• Coordinating and assigning activities to service engineers, using Lean methodology to balance workloads and prioritize services
• Ensuring operational service delivery
• Managing data collection and availability for KPI monitoring
• Managing and submitting service quotations promptly based on customer needs and diagnostics
• Executing and verifying accurate invoicing monthly
• Managing spare parts and tools inventory
• Supporting the sales team with quotation validation when needed
• Coordinating equipment reception, repair, and shipment, ensuring timely delivery
• Following up on payments for services rendered
• Addressing customer requests to ensure satisfaction
• Managing department resources efficiently
• Maintaining the workshop in optimal condition
• Collaborating on new projects with other departments
• Conducting GEMBA Walks to identify operational improvements
• Fostering a respectful, collaborative work environment

Essential requirements:

• Degree in Industrial, Chemical, Biomedical, Electronic Engineering, or Administrative field; experience in coordinating and supervising technical services
• Proficiency in English (80% reading, 80% speaking, 80% writing)
• Proficiency in CRM and ERP systems; knowledge of ServiceMax, Salesforce, and Oracle is a plus
• Minimum 1 year experience as a Dispatcher or Administrative role in a Technical Service department or similar
• Strong negotiation and communication skills

We are proud to be part of Veralto, a $5B global leader dedicated to water quality, food safety, and essential goods. Join our vibrant network of 16,000 associates where purpose meets possibility—making a real impact on vital resources and building rewarding careers.

We support flexible, hybrid work arrangements and are committed to enriching careers regardless of work setup. Additional details about this hybrid model will be shared during the interview process.

At Veralto, we value diversity and the unique perspectives it brings. Our associates, customers, and shareholders contribute diverse attributes that enrich our workplace and market approaches.

If you’re curious about your potential, now is the perfect time to explore it.

Unsolicited Assistance

We do not accept unsolicited resumes or profiles from headhunters or recruitment firms without a signed agreement. Resumes submitted without approval will be considered Veralto property, and no fees will be paid for unsolicited referrals.