Technical Quality Manager Basis

SAP; San Pedro Garza García; Híbrido; MXN 60,000 - 100,000; Jornada completa

Descripción de la vacante

An established industry player seeks a Technical Quality Manager to foster long-term customer relationships and ensure successful SAP solution operations. This role emphasizes collaboration, requiring a strong basis in hybrid solutions and cloud migrations. You will engage with senior management and lead initiatives that drive customer success. Join a forward-thinking company that values inclusion and offers a supportive environment for personal and professional growth. If you are motivated and committed to guiding customers towards the Intelligent Enterprise, this opportunity is for you.

Formación

• 4+ years in implementations, upgrades, and migrations.
• Strong leadership skills and ability to guide customers.

Responsabilidades

• Manage service and action plans for customer engagements.
• Document and report engagement status and value.
• Oversee Operations and Innovation Control Centers.

Conocimientos

Hybrid solutions expertise

S/4HANA knowledge

SAP HANA DB

Performance Tuning

Problem resolution

Technical communication skills

Educación

Bachelor's degree in Computer Science

Bachelor's degree in Information Systems

Bachelor's degree in Engineering

Descripción del empleo

We help the world run better

At SAP, we enable you to bring out your best. Our company culture emphasizes collaboration and a shared passion to help the world run better. We focus daily on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and aligns with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition of individual contributions, and a variety of benefit options.

General description of SAP Premium Engagements and TQM Purpose

A Technical Quality Manager (TQM) works with customers who have signed a Premium Engagement contract, such as SAP MaxAttention or SAP Active Attention. The role aims to foster a long-term relationship, providing better access to SAP for solution operations, project success, and adoption of innovations in SAP-centric solutions. The TQM manages the selection and delivery of SAP support services at appropriate times and acts as a liaison between SAP departments and partners throughout the customer lifecycle. The TQM must understand and work with various customer organizational areas, including the IT Department, Business Departments, and Purchasing. A strong Basis background with expertise in Hybrid solutions, integrations (cloud and on-premise), and SAP Cloud Platform is required.

Career Level Summary:

The TQM typically handles complex customer software solutions involving one or a few projects. They work independently and coordinate with SAP back-office functions as needed. They identify opportunities where Premium Engagement adds value and align these with other SAP units. They often engage with senior management, including CIOs, and may serve as Cloud & Support Lead, Technical Lead, or Customer Success Executive.

Tasks:

• Understand Hybrid landscapes (Cloud / On-premise)
• Evaluate and document customer situations
• Identify risks and top issues
• Execute Engagement Plans
• Manage service and action plans
• Oversee Operations and Innovation Control Centers and Engineering Services
• Document and report engagement status, actions, and value
• Manage Engagement Extensions

This role requires senior Basis experience across industries, with strong leadership skills. The candidate should be motivated, committed, and capable of guiding customers towards the Intelligent Enterprise.

Technical Experience

• Effective problem resolution, including innovative approaches
• Experience with large landscapes/environments
• 4+ years in implementations, upgrades, migrations
• Strong knowledge in S/4HANA, SAP HANA DB, Cloud Migrations, Performance Tuning
• Technical and functional communication skills

Other Experience

• Communication with senior management in large companies

Education

Bachelor’s degree in Computer Science, Information Systems, Mathematics, Engineering, or similar.

Location: Position based in Monterrey; candidates from CDMX are welcome to apply.

Bring out your best

SAP innovations enable over four hundred thousand customers worldwide to work more efficiently and gain business insights. Originally a leader in ERP software, SAP now offers comprehensive business applications, analytics, intelligent technologies, and experience management. As a cloud-focused company with 200 million users and 100,000 employees, we are purpose-driven and future-focused, fostering a collaborative environment dedicated to personal development and innovation.

We win with inclusion

SAP's culture promotes inclusion, health, well-being, and flexible work models, ensuring everyone feels valued and can perform at their best. We believe in harnessing diverse talents and creating a more equitable world. SAP is an equal opportunity employer and provides accommodations for applicants with disabilities. For assistance, contact Recruiting Operations Team at [e-mail].

EOE AA M/F/Vet/Disability:

We consider all qualified applicants without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, veteran status, or disability. Candidates may undergo background verification.

Requisition ID: 425595 | Work Area: Consulting and Professional Services | Travel: 0-10% | Career Level: Professional | Employment Type: Full-Time | Additional Locations: #LI-Hybrid