Technical Operations Manager

Cisco Systems, Inc.; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global technology company in Jalisco is looking for a Technical Operations Manager to lead manufacturing execution excellence and ensure outstanding quality in operations. The role requires a strong background in Electrical or Electronics Engineering along with extensive experience in Supply Chain Operations. Candidates should be fluent in English and Spanish. This position will have a significant impact on both customer satisfaction and operational efficiency.

Servicios

Health and wellness benefits

Flexible vacation policy

Paid volunteer time

Formación

• 15+ years in Supply Chain Electronics Technical Operations.
• 3+ years of personnel management experience.
• Strong knowledge in Functional Test or PCBA SMT operations.

Responsabilidades

• Lead manufacturing execution excellence to ensure customer satisfaction.
• Drive quality improvement and solve factory-related issues.
• Collaborate with cross-functional teams to achieve business outcomes.

Conocimientos

Analytical thinking

Project Management

Leadership

Bilingual English/Spanish

Educación

Bachelor's degree in Engineering

Herramientas

Python

SQL

Descripción del empleo

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Meet the team

Your role would be to help Cisco Supply Chain to unlock the full power of digitization. As we are subject to a constant change deploying processes, policies and technologies to help us to be successful, and we need skilled individuals like you to join to our journey.

You will belong to a Regional Supply Chain Operations team accountable of guiding and leading our manufacturing partners to meet our customers’ expectations as well as helping Cisco to create, implement and adopt new processes, platforms and technologies that enables better customer experience.

We are looking for authentic, self-motivated and passionate candidates willing to enroll to a best-in-class team. Analytical in thinking, curious about how things are working and practical approach. preference. A candidate that actively seeks opportunities for improvement, increase efficiency by digitizing, simplifying and automating our processes and tools.

The Technical Operations Manager the primary technical interface to the Manufacturing Partner site and is accountable for driving both Operational Excellence (Delivery, Quality, and Cost) and Factory Excellence (capability, efficiency, security and sustainability). This position leads a team of Engineers in one or several of the following fields: Test/Software Development, Electrical, Mechanical and Manufacturing, to drive product quality in the factory. Position requires strong knowledge on Test infrastructure, PCBA manufacturing operations, and SMT technology roadmap. This leadership position works with the Director of Regional Operations.

Your impact

•Responsible for leading manufacturing execution excellence and customer experience through operational performance on delivery, quality, cost and transformation.

•Ensure the EMS Partners sites have the outstanding Quality Management System (QMS) deployed throughout their operation.

•Lead operational excellence metrics ETE Yield, timely Delivery, CT2R, NMS budget, etc. and accountable for associated business results.

•Accountable to solve any factory related quality issues and to handle line alert and line stop situation.

•Drive cycle time reduction, test optimizations, and quality improvement to meet and improve cost and product lead time.

•Support the enablement of new manufacturing nodes from the manufacturing and test perspective.

•Partners with various cross-functional organizations including Product Operations, Supplier Management, Planning, Fulfillment, Technology and Quality to drive business outcomes.

•Drive qualification of SMT lines for next gen PCBA technologies, BGA, edge bonding, large press fit connectors, and process characterizations.

•Builds strong organization with leadership bench strength, capabilities for the future, engagement.

•Focus on Supply Chain innovation through process, tools and test reengineering and implementation.

Minimum Qualifications

•15+ years of broad Supply Chain Electronics Technical Operations experience in Test Development Engineering or Manufacturing Process experience. Bachelor’s degree in Electrical, Electronics, Industrial, or Mechanical Engineering or a related field required.

•3+ years of personnel management experience, leadership role in Supply Chain and Team Development.

•Strong knowledge and experience in Functional Test and/or PCBA SMT operations and factory management. Develop solutions to complex problems and implement short / long term technical strategies.

•Extensive Project Management knowledge with ability to influence to all levels and build trust to achieve a shared vision and drive accountability.

•English and Spanish language proficient

Preferred Qualifications

•Programming knowledge, Python, SQL, Impala, and understanding of Design For Test (DFT).

•Demonstrated Statistical Analysis knowledge.

•Ability to self-motivate with a strong desire to learn and ability to be flexible.

•Strong leadership and communication to collaborate and connect people

•Master of Science in Business a plus.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees haveaccess to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days ofvacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Offpolicy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours ofunused sick timewill be carried forwardfrom one calendar yearto the nextsuch that the maximum number of sick time hours an employee may have available is160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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