Technical Lead, IT Collaboration

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients—that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your role at Vantive

The IT Collaboration Lead will be a key player in fostering a collaborative and connected work environment. This role requires a deep understanding of collaboration technologies and the ability to work closely with cross-functional teams to ensure solutions aligned with business needs and ensuring their effective utilization. You will be the go-to person for all things related to collaboration within the IT department and potentially across the entire organization.

What you'll be doing

1. Working as an active lead during segregation and separation of applications under Collaboration.
2. Support and planning for detailed ongoing requirements for Microsoft 365 implementation.
3. Provide expert technical support for collaboration systems, troubleshooting issues and resolving incidents escalated by junior team members.
4. Support workspace solutions, including all meeting solutions such as meeting rooms and large event rooms (virtual and physical).
5. Manage and optimize the organization's collaboration tools, including but not limited to: Microsoft Teams/SharePoint, Zoom, Jira.
6. Ensure proper configuration, security, and user access to collaboration tools.
7. Troubleshoot and resolve technical issues related to collaboration tools.
8. Provide training and support to end-users on the effective use of collaboration tools.
9. Develop and deliver training programs on best practices for collaboration.
10. Serve as a point of contact for collaboration-related questions and issues.
11. Stay up-to-date with the latest trends and technologies in the field of IT collaboration.
12. Accountable on supporting & monitoring email system; performs quality and spot checks of system performance.
13. May participate in or manage quality assessments of internal operations and suppliers to analyze compliance and assess risk.
14. Learn, understand and apply rigorous quality standards, Standard Operating Procedures (SOPs) and Current Good Manufacturing Practices (cGMP).
15. Act as critical issue point when required for the coordination with GIT, functional groups and outside vendors/contractors of the troubleshooting and resolution of sophisticated issues.
16. Working with Messaging & Collaboration Engineers that provide technical expertise and recommendations for configuration management and IT applications in response to projects and business needs.
17. Understands Identity management for multiple applications and sub-systems in relationship to user provisioning and de-provisioning processes.

What you'll bring

1. Bachelor's degree in computer science or equivalent experience.
2. 6+ years of IT infrastructure management experience.
3. Deep understanding of collaboration technologies, including video conferencing (Microsoft Teams, Zoom, Webex), unified communications (e.g., Microsoft Exchange, instant messaging (e.g., Slack, Microsoft Teams), and content sharing platforms (SharePoint, OneDrive).
4. Test and deploy new Microsoft 365 policies, applications, and features to keep our systems up-to-date and secure.
5. Manage the equipment in our physical conference rooms.
6. Incident, Service Request, and Problem Management using ITIL framework (ServiceNow).
7. Ensure that different platforms and devices can work together smoothly, allowing users to join meetings regardless of the platform used.
8. Managing and maintaining all the devices in your meeting rooms, whether they are Teams Rooms, Zoom Rooms, or Cisco/Poly devices.
9. Prioritize a user-friendly experience, ensuring that meetings are easy to join, content sharing is seamless, and audio/video quality is high.
10. Implement robust security measures to protect sensitive information during meetings.
11. Ensure that the meeting room solutions integrate well with other tools used in your organization, such as email, calendar, and project management software.
12. Microsoft Exchange Online, Exchange Online Protection, Data Loss Protection (DLP) and DMARC Management & SMTP Mail Relays.
13. Cisco ESA/SMA and Proofpoint (desirable).
14. Identify and recommend technology best practices in the currently evolving environment & help stabilize the environment by applying industry standard best practices.
15. Provide adequate training and support to users on how to use the meeting room solutions effectively.
16. Knowledgeable of hardware and software solutions.
17. Availability for off-hour calls and systems work.
18. Must be a collaborator, possess outstanding customer service skills and be self-motivated.
19. Acts with a sense of urgency, illustrates ambition and drives for completion of tasks and projects.
20. Must be able to initiate and develop creative solutions that are cost effective and supportable.
21. Excellent interpersonal and verbal/written communication skills.
22. Strategic thinking and the ability to align IT initiatives with business goals.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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