Technical Customer Support Professional-TEKLA Structures

Trimble; Ciudad de México; A distancia; USD 40,000 - 80,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Technical Customer Support Professional specializing in Tekla Structures. This role offers a unique opportunity to engage with customers and enhance their experience with innovative construction software. You will provide advanced technical support, onboarding, and training, while also contributing to the localization of products for the LATAM market. If you have a passion for technology and a background in construction or engineering, this position is perfect for you. Be part of a dynamic team that is shaping the future of the construction industry.

Formación

• 3+ years of hands-on experience with Tekla Structures.
• Experience in construction or engineering industries is essential.
• Fluency in Spanish and proficiency in English required.

Responsabilidades

• Provide advanced technical support and training for Tekla Structures.
• Assist customers in maximizing benefits of Tekla Structures software.
• Contribute to localization of Tekla Structures for LATAM region.

Conocimientos

Tekla Structures

Construction Management

Structural Engineering

Civil Engineering

Technical Support

Communication Skills

Problem-Solving

Educación

Degree in Construction Management

Degree in Structural Engineering

Degree in Civil Engineering

Herramientas

Tekla PowerFab

Strumis

Fabtrol

Descripción del empleo

Technical Customer Support Professional-TEKLA Structures

Job Title: Technical Product Support Specialist - Tekla Structures

Location: Remote, Mexico

Division: AECO

Do you have hands-on experience with Tekla Structures? Are you interested in positioning yourself as an innovative construction software industry leader and becoming one of our Tekla Software experts?

We are looking for a Product Specialist focusing on Tekla Structures to join our team in Latin America. Read more about us at https://www.tekla.com/la .

This role offers an opportunity to be at the forefront of customer engagement and problem-solving within a dynamic high-tech environment. Selected candidates will be integral in helping our customers navigate and maximize the benefits of our products, providing you with a deep understanding of application functionality and customer needs. Your contributions will be key in shaping the customer experience and improving our products and services.

What You Will Do:

Provide advanced technical support, onboarding, and training for Tekla Structures, Tekla Model Sharing, and Trimble Connect.

Provide support for Tekla Licensing and Online Account administration.

Assist customers in maximizing the benefits of Tekla Structures software.

Develop and deliver training materials and sessions for both customers and internal teams.

Contribute to the localization of Tekla Structures to meet industry standards and customer needs in the LATAM region.

Occasionally provide technical support for Tekla Products, such as Tekla PowerFab.

What Skills & Experience You Should Bring:

3 years of extensive hands-on experience with Tekla Structures.

Minimum of 3 years of relevant experience in the construction or engineering industries.

A degree in construction management, structural engineering, civil engineering, or equivalent work experience is desired.

Fluent in Spanish and proficient in English (both technical and conversational levels).

Excellent written and verbal communication, presentation, and collaboration skills.

Familiarity with Tekla PowerFab, Strumis, Fabtrol, or other fabrication software is a plus.

Ability to travel within the LATAM region (10-15%).

About Trimble: Trimble is a technology company transforming the way the world works by delivering solutions that connect the physical and digital worlds. Our core positioning, modeling, connectivity, and data analytics technologies enable customers to improve productivity, quality, safety, transparency, and sustainability in the construction, geospatial, agriculture, and transportation industries.

About the company

Trimble Inc. is a Sunnyvale, California-based hardware, software and services technology company.