Technical Customer Support, I 2nd Shift M-F 12:00am-8:00am

Zebra Technologies; Ciudad de México; A distancia; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico City is seeking a Technical Support Representative to assist customers with technical issues via phone, email, or chat. The ideal candidate will have a bachelor's degree or an associate degree with 1-3 years of experience in customer service. Strong communication skills and problem-solving abilities are essential for this role. Night shift availability is required. Join us to help reimagine the future of technology for our customers.

Formación

• 1-3 years demonstrated working experience required.
• Technical Certifications preferred.
• Ability to articulate technical issues clearly.

Responsabilidades

• Communicates basic technical solutions effectively.
• Diffuses upset customers.
• Documents customer interactions in real time.
• Collaborates with technicians to solve problems.

Conocimientos

Customer service

Communication skills

Problem-solving

Basic technical knowledge

Educación

Bachelor's degree or Associate Degree

Herramientas

Microsoft Office

Descripción del empleo

Remote Work: Yes

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.

Responsibilities:

• Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
• Diffuses upset customers
• Fully documents customer interactions in real-time
• Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
• Identifies and escalates complex problems under direct supervision
• Works on a limited variety of problems of limited scope using defined procedures and practices
• Collaborates with fellow technicians and supervisor to solve problems
• Familiarizes self with new technologies, products and platforms

Qualifications:

Required Qualifications:

• Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
• 1-3 years demonstrated working experience required

• Preferred Qualifications:

• Basic computer literacy with a working knowledge of the Microsoft Office Package
• Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
• Demonstrates strong customer service and communication skills
• Other languages: French.

Night shift

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.