Technical Customer Support, I

ZEBRA; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company seeks a customer support representative to troubleshoot client issues using basic technical knowledge. The role involves communicating effectively with customers and documenting interactions. Ideal candidates will have a Bachelor's degree or Technical Certification, along with 1-3 years of experience in a similar role.

Formación

• 1-3 years of demonstrated working experience in a technical support role.
• Basic computer literacy and working knowledge of Microsoft Office.
• Strong customer service and communication skills.

Responsabilidades

• Resolves problems with customers via telephone, email, or chat.
• Documents customer interactions in real-time.
• Communicates technical solutions to customers effectively.

Conocimientos

Customer service

Effective communication

Technical knowledge

Educación

Bachelor's degree or Associate Degree

Technical Certifications

Herramientas

Microsoft Office

Descripción del empleo

Remote Work: No

Overview

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.

Let's create tomorrow together.

Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.

Responsibilities

Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.

Diffuses upset customers

Fully documents customer interactions in real-time

Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments

Identifies and escalates complex problems under direct supervision

Works on a limited variety of problems of limited scope using defined procedures and practices

Collaborates with fellow technicians and supervisor to solve problems

Familiarizes self with new technologies, products and platforms

Qualifications

Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred

1-3 Years Demonstrated Working Experience Required

Basic computer literacy with a working knowledge of the Microsoft Office Package

Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers

Demonstrates strong customer service and communication skills

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you ****** accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.