Technical Consulting Engineer - Network Security/Firewall

Cisco; Guadalajara; Presencial; MXN 300,000 - 600,000; Jornada completa

Descripción de la vacante

Join a dynamic team at an innovative technology leader, where you will leverage your technical support expertise to resolve complex issues in networking and security. This role offers the opportunity to work with cutting-edge technology and collaborate with talented professionals in a supportive environment. You will be instrumental in providing top-notch support to customers and partners, ensuring their operations run smoothly. With a focus on continuous learning and development, you will thrive in an inclusive culture that values diverse perspectives. If you're passionate about technology and eager to make an impact, this is the perfect opportunity for you.

Servicios

Dedicated paid time off to volunteer

Inclusive Communities for networking

Opportunities for learning and development

Hybrid work environment

Formación

• 4+ years of technical support experience in networking and security.
• Advanced knowledge of troubleshooting methodologies and software languages.

Responsabilidades

• Provide 2nd/3rd level technical support to customers and partners.
• Collaborate with internal teams to resolve technical issues.

Conocimientos

Technical Support

Advanced Troubleshooting

Networking Knowledge

Problem-Solving

Documentation Skills

Communication Skills

Educación

Bachelor's Degree in Technical Field

Herramientas

Wireshark

Packet Analyzer

Linux

VMWare

Azure

Descripción del empleo

Meet the Team

Our team comprises highly adaptable and driven technology specialists who love what they do: Enabling our customers by enabling Cisco Technology! We provide 2nd/3rd level technical support worldwide 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers. In this role, you will focus on reactive measures, including diagnostics and analysis, solutions, and recommendations. With a never-ending technology runway, opportunities to develop your depth, breadth, and diversity of technology knowledge are limitless!

Your Impact

In today’s highly connected and increasingly social world of complex and sophisticated threats, Cisco is addressing these risks by offering best-in-class security protection. You will be challenged, learn, and energized as you resolve sophisticated technical issues in this ever-evolving landscape. Make an impact and be a part of best-in-class support by becoming part of the Firewall support team within Security TAC.

• Frequently supports TCEs and Global Delivery Partners with critical scenarios, delivering effective and constant communication to provide long-term and definitive solutions to our best-in-class customers.
• Constantly and efficiently collaborates with internal collaborators (Engineering, Development, and Account teams), ensuring high-quality and prompt responses to critical scenarios while always prioritizing customer critical operations.
• Accountability to take ownership in building and maintaining the relationship with our customers and internal partners based on different Technical Assistance Center internal metrics.
• Recognizes and documents new and existing patterns on the software products, producing the proper documentation and mentoring teammates to achieve and adapt the content creation culture.

Minimum Qualifications

• Possess 4+ years of technical support experience at any level in any of the following areas:

Advanced knowledge of the networking industry and products such as routers, switches, and firewalls.

Advanced troubleshooting skills in BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection, IPSec Concepts, and TCP vs. UDP (connection-oriented vs. connection-less), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6, API, Virtualization, Multi-Cloud Environments.

Advanced knowledge of different software languages and distributions such as SQL, Monet DB, Linux, or similar.

Advanced troubleshooting methodologies & problem-solving, driving complex solutions using non-linear patterns of different known and unknown scenarios.

Advanced knowledge using tools such as Wireshark, Packet Analyzer, Coding/Decoding, and other tools for TCP/IP packet analysis.

• Possess an English level equivalent to B2 or higher.
• Be able to attend the office at least 2 to 3 days per week.

Preferred Qualifications

• Possesses a Bachelor’s degree in a technical field (such as Computer Science, Electronics Engineering, Telecommunication).
• Possesses Cisco Certified Network Professional Security or Cisco Certified Internetwork Expert Security.
• Prior experience/Working knowledge in any of the following areas:

Cisco Adaptive Security Appliance (ASA) firewalls & vASA, FTD, Firepower, FMC, APIs methods and usage, Server and appliance virtualization using VMWare, MS Hyper-V, and KVM, Database knowledge and management (Azure, Maria DB, etc), Python, Perl, and Bash scripting skills would be an added advantage, Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks, Multicloud environment and tools (Azure, Google Cloud, AWS, etc), Leading wide region initiatives and project management skills.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!