Technical Consulting Engineer - Firewall

Cisco; Región Centro; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology company in Jalisco seeks a skilled Technical Support Engineer to join its Firewall support team. The role involves resolving complex technical issues, collaborating with internal teams, and providing exceptional communication to customers. Candidates should have extensive networking experience, troubleshooting skills, and a Bachelor's degree in a technical field. This position requires attendance in the office 2 to 3 days a week and offers the chance to work in an innovative environment.

Servicios

Innovative work environment

Opportunities for growth

Formación

• Over 4 years of technical support experience.
• Proficient in troubleshooting advanced networking protocols.
• Ability to communicate effectively in English (B2 or higher).

Responsabilidades

• Support TCEs and Global Delivery Partners with critical scenarios.
• Collaborate with internal teams to ensure high-quality responses.
• Document new patterns and mentor teammates.

Conocimientos

Technical support experience

Advanced troubleshooting skills

Networking knowledge

Advanced knowledge of software languages

Problem-solving skills

Educación

Bachelor's degree in technical field

Herramientas

Wireshark

Packet Analyzer

Descripción del empleo

Overview

Meet the Team Our team comprises highly adaptable and driven technology specialists who love what they do: Enabling our customers by enabling Cisco Technology! We provide 2nd/3rd level technical support worldwide 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers. In this role, you will focus on reactive measures, including diagnostics and analysis, solve, and recommendations. With a never-ending technology runway, opportunities to develop your depth, breadth, and diversity of technology knowledge are limitless!

Your Impact

In today’s highly connected and increasingly social world of complex and sophisticated threats, Cisco is addressing these risks by offering outstanding security protection. You will be challenged, learn, and energized as you resolve sophisticated technical issues in this ever-evolving landscape. Make an impact and be a part of outstanding support by becoming part of the Firewall support team within Security TAC.

Responsibilities

• Frequently supports TCEs and Global Delivery Partners with critical scenarios. Delivering effective and constant communication to provide long-term and definitive solutions to our outstanding customers.
• Constantly and efficiently collaborates with internal collaborators (Engineering, Developing, and Account teams). Ensuring high-quality and timely responses to critical scenarios always prioritizing customer critical operations.
• Accountability to take ownership in building and maintaining the relationship with our customers and internal partners based on different Technical Assistance Center internal metrics.
• Recognizes and documents new and existing patterns on the software products. Producing the accurate documentation and mentoring teammates to achieve and adapt the content creation culture.

Minimum Qualifications

• Possess 4+ years of technical support experience at any level in any of the following areas, like advanced knowledge of the networking industry and products such as routers, switches, and firewalls.
• Advanced troubleshooting skills in BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection and IPSec Concepts and TCP vs. UDP (connection-oriented vs. connectionless), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6, API, Virtualization, Multi-Cloud Environments
• Advanced knowledge of different software languages and distributions such as SQL, Monet DB, Linux, or similar.
• Advanced troubleshooting methodologies & problem-solving, driving complex solutions using non-linear patterns of different known and unknown scenarios.
• Advanced knowledge using tools such as Wireshark, Packet Analyzer, Coding/Decoding, and other tools for TCP/IP packet analysis.

Possess an English level equivalent to B2 or higher.

Be able to attend the office at least 2 to 3 days per week

Preferred Qualifications

• Possesses a bachelor’s degree in a technical field (such as Computer Science, Electronics Engineering, Telecommunication).
• Possesses Cisco Certified Securing Networks with Cisco Firewalls or 300-710 SNCF. Or Cisco Certified Network Professional Security.
• Prior experience/Working knowledge in any of the following areas:
• Cisco Adaptive Security Appliance (ASA) firewalls & VASA
• FTD, Firepower, FMC
• APIs methods and usage
• Server and appliance virtualization using VMWare, MS Hyper-V, and KVM
• Database knowledge and management (Azure, Maria DB, SQL etc)
• Python, Perl, and Bash scripting skills would be an added advantage
• Experience designing, deploying, configuring, supporting, take on, and debugging networks.
• Multicloud environment and tools (Azure, Google Cloud, AWS, etc.)

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.