Technical Consulting Engineer - Firewall

Cisco Systems, Inc.; Ciudad de México; Presencial; MXN 1,101,000 - 1,469,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Technical Consulting Engineer - Firewall in Mexico City. In this role, you will provide advanced technical support, involving diagnostics and troubleshooting of firewall-related issues. Candidates must have at least 4 years of experience in networking and advanced knowledge of troubleshooting methodologies. This position requires strong collaboration skills and a working knowledge of tools like Wireshark.

Servicios

Medical, dental, and vision insurance

401(k) plan with matching

Paid holidays and vacation time

Formación

• 4+ years of technical support experience in networking.
• Experience with troubleshooting methodologies for complex scenarios.
• English level equivalent to B2 or higher.

Responsabilidades

• Provide 2nd/3rd line technical support for firewall-related issues.
• Collaborate with cross-functional teams for effective solutions.

Conocimientos

Technical support in networking

Troubleshooting in BGP and NAT

Advanced knowledge of Linux

Educación

Bachelor’s degree in Technical Field

Herramientas

Wireshark

Packet analyzers

Descripción del empleo

Overview

Technical Consulting Engineer - Firewall is a role within Cisco's Security TAC. The team provides 2nd/3rd level technical support worldwide 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers. The role focuses on reactive measures, including diagnostics, analysis, problem solving, and recommendations, with opportunities to deepen technology knowledge across a broad range of topics.

Your Impact

In today’s connected world with sophisticated threats, Cisco addresses security risks by offering strong protection. You will be challenged and energized as you resolve complex technical issues and contribute to outstanding firewall support within Security TAC.

• Frequently supports TCEs and Global Delivery Partners with critical scenarios, delivering effective communication to provide long-term solutions to customers.
• Collaborates with internal teams (Engineering, Developing, and Account teams) to ensure high-quality, timely responses to critical scenarios, prioritizing customer operations.
• Takes ownership of building and maintaining relationships with customers and internal partners based on TAC metrics.
• Recognizes and documents patterns in software products, produces accurate documentation, and mentors teammates to enhance content creation.

Responsibilities

• Provide 2nd/3rd line technical support for firewall-related issues and security solutions.
• Diagnose, analyze, troubleshoot, and recommend timely resolutions for complex customer problems.
• Collaborate with cross-functional teams to deliver effective solutions and communicate status to stakeholders.

Minimum Qualifications

• Possess 4+ years of technical support experience in networking with advanced knowledge of routers, switches, and firewalls.
• Advanced troubleshooting skills in BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection and IPSec concepts; TCP vs. UDP; HTTP/HTTPS; DHCP; IPv4/IPv6; API; Virtualization; Multi-Cloud Environments.
• Advanced knowledge of software languages and distributions such as SQL, Monet DB, Linux, or similar.
• Advanced troubleshooting methodologies and problem-solving for complex, non-linear scenarios.
• Experience with tools such as Wireshark, packet analyzers, coding/decoding, and TCP/IP packet analysis.

Possess an English level equivalent to B2 or higher.

Be able to attend the office at least 2 to 3 days per week

Preferred Qualifications

• Bachelor’s degree in a technical field (e.g., Computer Science, Electronics Engineering, Telecommunication).
• Possesses Cisco Certified Securing Networks with Cisco Firewalls or 300-710 SNCF, or Cisco Certified Network Professional Security.
• Prior experience/working knowledge in related areas listed, including ASA firewalls & VASA, FTD/Firepower/FMC, APIs methods, server and appliance virtualization (VMWare, MS Hyper-V, KVM), database knowledge (Azure, MariaDB, SQL), scripting (Python, Perl, Bash), design/deployment/debugging of networks, and multi-cloud environments (Azure, Google Cloud, AWS).

Meet the Team

Our team comprises highly adaptable and driven technology specialists who love what they do: enabling our customers by enabling Cisco Technology. We provide 2nd/3rd level technical support worldwide 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers. In this role, you will focus on reactive measures, including diagnostics and analysis, solutions, and recommendations, with opportunities to develop depth, breadth, and diversity of technology knowledge.

Message to applicants applying to work in the U.S. and/or Canada

When available, the salary range posted for this position reflects the projected hiring range for new hires in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees may be eligible for annual bonuses. Hiring ranges for sales positions include base and incentive compensation targets. Individual pay is determined by location and other factors including skillset, experience, and certifications. The recruiter can share more details during the hiring process.

U.S. employees have access to medical, dental, and vision insurance, a 401(k) plan with Cisco matching, short and long-term disability, life insurance, and wellbeing offerings.

Employees receive paid holidays and vacation time, with time-off provisions varying by role and location. Sick time off is provided and may roll over according to policy. Some locations have local time-off programs to meet local requirements.

Employees in sales roles may have incentive pay based on performance, with framework details outlined in Cisco's compensation plans.

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