Technical Consulting Engineer DataCenter Routing & Switching

Cisco Systems, Inc.; Ciudad de México; Híbrido; USD 60,000 - 100,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Technical Consulting Engineer to join their Data Center Routing and Switching team. This hybrid role involves tackling complex networking challenges and providing exceptional technical support to customers. You will leverage your expertise in routing protocols and network management to deliver tailored solutions. The ideal candidate will have a strong background in technical support, with hands-on experience in advanced routing and switching technologies. Join a dynamic team that values innovation and fosters professional growth while making a significant impact on customer experience.

Formación

• 5+ years in technical support with expertise in routing and switching.
• Hands-on experience with network automation and packet analysis tools.

Responsabilidades

• Support customers remotely, solving complex networking challenges.
• Collaborate with engineering teams to resolve critical issues.

Conocimientos

Routing & Switching Expertise

Wireshark

TCP/IP packet analysis

Layer 2 Technologies

Network Management Protocols

Quality of Service

Layer 2 Security

Layer 3 Security

VRF Routing

API-based Network Automation

Python Scripting

Educación

Bachelor's degree in a technical field

Herramientas

Packet Analyzer

DCNM/NDFC

Descripción del empleo

Technical Consulting Engineer DataCenter Routing & Switching

Location: Mexico City

Area of Interest: Technical Support

Job Type: Professional

Job Id: 1435861

Meet the Team

Join Cisco’s Global Technical Center (TAC) as part of the Data Center Routing and Switching (DCRS) team within our Customer Experience—Support Services organization. Our mission is to help customers deploy, operate, and fix their networks by applying industry-leading troubleshooting techniques and deep technical expertise to optimize their Cisco solutions. As part of our team, you will take on complex networking challenges, requiring a solid grasp of advanced routing and switching protocols, including EIGRP, OSPF, BGP, VXLAN, MPLS, MST, and vPC.

Our dedication? Delivering the best possible customer experience—every time.

Your Impact

As a TAC Engineer in our DCRS team, you will:

• Support customers remotely, solving sophisticated challenges in live environments.
• Apply advanced tackle techniques to craft outstanding solutions tailored to each customer’s needs.
• Collaborate with engineering and development teams to resolve critical issues.
• Reproduce and troubleshoot customer-reported problems in lab environments.

The Technical Consulting Engineer is a hybrid position. Candidates should reside in Mexico and plan to be able to work from the Mexico City office.

Minimum Qualifications

• Possess 5+ years in technical support experience at any level in the following areas:
• Routing & Switching Expertise (Design, Implementation, Troubleshooting)
• Use of Wireshark, Packet Analyzer and other tools for TCP/IP packet analysis
• Hands-on experience with at least 6 of the following:

• Layer 2 Technologies: STP, vPC, FabricPath
• Network Management Protocols: PTP, NTP, DNS, DHCP
• Quality of Service: Queuing, policing, shaping
• Layer 2 Security: Port security, private VLANs, ACLs
• Layer 3 Security: ACLs, DAI, IP Source Guard, RPF
• VRF Routing, Multicast Protocols (PIM, IGMP, Auto-RP, BSR)
• Overlays: VXLAN, EVPN, OTV, MPLS, Segment Routing
• API-based Network Automation (REST APIs, NETCONF, YANG)
• Python Scripting & Network Automation
• Fabric Controller tools: DCNM/ NDFC

Possess an English level equivalent to B2 or higher.

Preferred Qualifications

• Possesses a bachelor’s degree in a technical field (such as Computer Science, Electronics Engineering, Telecommunication)
• Expertise in Cisco Nexus Platforms (N9K, N7K, N5K, N3K)
• Real-time Operating Systems (RTOS) Troubleshooting
• Industry Certifications:
• CCNA Enterprise
• CCNP (Enterprise or Data Center)
• CCIE (Enterprise or Data Center)

#WeAreCisco

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage.

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best.

Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits.