Technical Application Specialist

Epicor; Valle de Chalco Solidaridad, Monterrey; Híbrido; MXN 28,000 - 42,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Technical Support Specialist, where you will provide essential frontline support to customers. This role involves troubleshooting software issues, collaborating with clients, and ensuring high standards of customer service. Ideal candidates will possess a degree in a relevant field and have a solid understanding of Microsoft operating systems and SQL databases. With a commitment to continuous learning and career development, this position offers a vibrant workplace culture and opportunities for personal growth. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Servicios

Comprehensive health and wellness benefits

Opportunities for mentorship

Free LinkedIn Learning licenses

Geographically specific education support

Inclusive workplace

Work-life balance policies

Global mobility support

Formación

• 1+ year experience in IT production environments.
• Strong knowledge in technical diagnostics and software support.

Responsabilidades

• Provide technical support via phone, email, or web.
• Collaborate with customers to troubleshoot software functions.

Conocimientos

Technical Support

Microsoft Operating Systems

SQL Databases

Customer Service

Problem-Solving

Networking Protocols

Educación

Degree in Computer Science

Degree in Information Systems

Degree in Systems Engineering

Descripción del empleo

The Technical Support Specialist provides frontline technical assistance to Epicor customers, ensuring timely and effective resolution of software-related issues while maintaining high standards of customer service and technical knowledge.

What you will be doing:

• Provide technical support to customers via phone, email, or web.

• Respond promptly and professionally to customer inquiries, offering accurate solutions and advice.

• Collaborate with customers to remotely test, troubleshoot, and support technical software functions.

• Participate in Epicor product training courses aligned with internal ERP E10 certification requirements.

• Maintain and meet established service quality levels.

• Monitor open issues and ensure customers are kept informed on progress and resolution timelines.

What you will likely bring:

• Degree in Computer Science, Information Systems, Systems Engineering, or a related field.

• Strong knowledge base management skills.

• At least 1 year of experience or familiarity with IT production environments, including system maintenance and risk awareness.

• Understanding of Microsoft operating systems and SQL-based databases (querying and admin tasks).

• Solid technical diagnostic skills for software support.

• Ability to identify and resolve issues with Epicor software packages and their integration with third-party tools.

• Understanding of application communications, networking protocols, and web server environments.

• Basic knowledge of database coding practices.

What could set you apart:

• Prior experience or familiarity with ERP systems.

• Excellent customer service skills and a customer-focused mindset.

• Proactive and eager to learn new technologies and processes.

• Strong communication skills in English.

• A passion for problem-solving in technical environments.

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About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

Recruiter:

Antonio Ibarra Bustillos