Technical Account Manager, Hybrid Cancun, Mexico

HBX Group; Cancún; Presencial; USD 40,000 - 80,000; Jornada completa

Descripción de la vacante

An innovative player in the TravelTech industry is seeking a skilled Technical Account Manager to drive growth and enhance customer relationships. In this dynamic role, you will leverage your technical expertise to optimize API integrations and provide exceptional support to strategic clients. Your ability to communicate effectively and solve problems will be key in maximizing product distribution and ensuring customer satisfaction. Join a passionate team dedicated to transforming the travel experience through cutting-edge technology and data-driven solutions. This is an exciting opportunity to make a significant impact in a rapidly evolving field.

Formación

• Proven experience as a Technical Account Manager in a tech environment.
• Strong communication skills with the ability to produce maintainable documentation.

Responsabilidades

• Maximize product distribution from a technical perspective.
• Provide post-sales technical support and resolve customer cases.

Conocimientos

REST API

XML

JSON

SQL

Tableau

PowerBi

Technical Support

Communication Skills

Problem Solving

Automation Practices

Educación

Bachelor's Degree in Computer Science

Bachelor's Degree in Information Systems

Bachelor's Degree in Industrial Engineering

Herramientas

Tableau

PowerBi

Continuous Integration Tools

Descripción del empleo

About Us:

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets:

• Hotelbeds, who cater for the specific needs of hoteliers, tour operators, airlines and online travel agents

• Bedsonline, exclusively serving the retail travel segment

• Roiback, the HotelTech partner for independent hotels and chains seeking growth through direct channel solutions

• TravelStack, providing all products, services and solutions to businesses looking to enter into the lucrative travel arena.

Job Summary:

The Technical Account Manager must be a proven technologist who can adapt and respond to the ever-changing demands in technical sales excellence. This position requires securing top customers loyalty, forging strong relationships with external business partners, and overseeing the optimization of API clients. The TAM is also responsible for directly managing strategic client partners, supporting the frontline, participating actively in global or regional projects and coordinating and reporting results of the rest of the areas.

Job Responsibilities:

• Territory Growth/Development
• Work closely with direct sales to position and sell the company services and solutions to strategic customers - including conference calls, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer-related technical requirements.
• Maximize product distribution from a technical perspective.
• Act as the technical point of contact for strategic business partners to help facilitate communication with clients.
• Proactively collaborate and communicate with external and internal customers to analyze information, business needs, and functional requirements.
• Lead all technical activities relating to key customer integrations only.
• Provide post-sales technical support and resolve customer cases.
• Verify KPIs targets are met at the highest quality.
• Analyze client performance and identify the optimization path moving forward
• Develop scripts to automate, monitor, alert, and report on the production environment.

Required Skills:

• Bachelor's Degree in Computer Science, Information Systems, Industrial Engineering or similar
• Proven Strategic Technical Account Manager Experience
• Proven experience in Tech Support or in Data.
• Excellent communication skills, including the ability to produce usable, maintainable documentation and excellent presentation
• Demonstrate problem-solving abilities and initiative.
• Knowledge of REST API, XML, JSON, and similar technologies
• Experience working with Databases, SQL, Tableau, PowerBi or similar
• Understanding of automation practices throughout the development, build, and deployment phases of the application life cycle.
• Experience/knowledge with build management and continuous integration tools
• Experience in the Travel Industry is a plus