Technical Account Manager

MBR Partners; Ciudad de México; Presencial; USD 40,000 - 80,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Technical Account Manager to enhance customer satisfaction and service delivery for their clients in the telecommunications sector. In this pivotal role, you will manage the implementation of clearing solutions, provide essential training, and ensure seamless communication with customers. Your expertise will drive project leadership and operational excellence, making a significant impact in a dynamic and growing company. If you are passionate about delivering top-notch support and have a background in the clearing industry, this opportunity is perfect for you.

Formación

• Experience in the clearing industry is essential.
• Technical account manager experience is a must.

Responsabilidades

• Manage service delivery and implementation for customers.
• Provide training and post-implementation support.
• Lead projects and coordinate stakeholders.

Conocimientos

Technical Account Management

Customer Service

Project Coordination

Business Intelligence Tools

Fluent English

Educación

University Degree

Herramientas

MS Windows

MS Word

MS Excel

MS Outlook

Descripción del empleo

Job Description

Our client is a vendor for the telecommunications industry headquartered in Luxembourg. They are a 100 people growing company assisting telecommunications service providers around the world.

A Day in the Life of the Technical Account Manager

As the Technical Account Manager, you will be the go-to expert and trusted advisor for their Latam-clients, delivering top-notch support and strategic insights to ensure a seamless customer experience.

So, how are they going to keep you busy?

1. Manage the service delivery and implementation of clearing solutions for existing and new customers (mobile and network operators) in a timely and efficient manner.
2. Provide training and post implementation support.
3. Lead projects for new services and features and coordinate internal and external stakeholders.
4. Be the central point of contact for the company’s customers on their operational requests.
5. Be involved in day-to-day support including resolution for clearing and BI analytics services.
6. Keep the company’s customers satisfied by providing excellent service.
7. Ensure requests are handled efficiently by managing the service ticket flow.
8. Maintain regular communication with customers.
9. Visit customers periodically.
10. Review SLA performance and help improve performance where required.
11. Provide training to the customers on internal tools and business processes.
12. Take the coordination of the account management team for Operations, customer support, project delivery.
13. Be Customer first point of contact for Tier1 customers.
14. Take change request leadership, meaning from customer requirements, effort evaluation, price proposal to internal follow up for development, testing and production delivery.

What will make you eligible for this role?

1. Experience in the clearing industry – a must.
2. Experience in a technical account manager role – a must.
3. Education requirement: University degree.
4. Experience with business intelligence tools and financial reporting – a plus.
5. Fluent English, and any other language is an asset.
6. Excellent proficiency in MS Windows, Word, Excel, Outlook.