Tech Supp Professional Electrical Low Voltage Systems

Honeywell International Inc.; San Luis Potosí; Presencial; USD 30,000 - 50,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Technical Support Professional, where you will play a pivotal role in building a world-class support team. Your responsibilities will include providing reliable technical assistance, focusing on customer satisfaction, and driving root cause analysis of technical issues. This role offers an exciting opportunity to work with advanced fire alarm systems and low voltage technologies while enhancing your skills in a collaborative environment. If you have a passion for problem-solving and customer service, this position is perfect for you!

Formación

• 1+ year of technical support experience with low voltage systems.
• Strong problem-solving skills and customer-focused mindset.

Responsabilidades

• Handle customer-related issues and concerns effectively.
• Collaborate with technical teams for product readiness.

Conocimientos

Technical Support Experience

Problem-Solving Skills

Customer Focus

Excellent English Communication

Educación

Bachelor’s Degree in Engineering

Bachelor’s Degree in Electronics

Bachelor’s Degree in Telecom

Herramientas

Salesforce

InContact

Multimeter

Oscilloscope

Descripción del empleo

Innovate to solve the world's most important challenges

As a Technical Support Professional, you will contribute to building a World-Class Technical Support Team. You are responsible for interacting with internal and external customers and providing reliable technical assistance. You will focus on the accuracy of support, customer satisfaction, and providing feedback promptly. Your role involves driving investigation, documentation, resolution, root cause analysis, and replication of technical issues. Additionally, you will help identify and develop solutions based on customer needs, build solid relationships, and ensure timely follow-ups.

Key Responsibilities

• Handle internal and external customer-related issues and concerns.
• Focus on Fire Alarm systems.
• Record all customer interactions into a CRM Database.
• Achieve strategic KPIs and other metric targets.
• Understand and interpret advanced technical documentation and diagrams.
• Create and document articles, FAQs, and other self-service knowledge items.
• Manage and prioritize time, projects, customer escalations, and departmental needs effectively.
• Collaborate with technical teams to ensure product readiness for serviceability and reliability.
• Maintain acceptable call quality, KCS, and VOC requirements.
• Work proactively with team members.
• Share new ideas and information openly with the team.

Must Have

• Bachelor’s degree in engineering, electronics, telecom, or related fields.
• At least 1 year of technical support experience.
• Experience with low voltage systems, multimeter, oscilloscope, relays, and electrical diagram interpretation.
• Excellent English communication skills (oral and written).
• Customer-focused with strong problem-solving skills.

Valued Skills

• Experience with Salesforce & InContact.
• Strong mindset for continuous improvement and positive leadership.

Additional Information

• Job ID: HRD265409
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 10,000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt