Team Leader & Growth Coach

Boldr; Mérida; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

Boldr is a global B-Corp delivering world-class client experiences while creating meaningful work. As the Team Captain, you will manage the day-to-day of your team and serve as a escalation point, collaborating with the Client Experience Manager and People Manager to identify growth opportunities for team members.

You will drive performance through coaching, ensure KPI targets are met, and coordinate internal/external communications while helping build a culture aligned with Boldr values:

Formación

• Bachelor's degree in a relevant discipline.
• 3+ years of supervisory experience in email and chat support.
• Experience with SaaS products or troubleshooting via chat, email, and SMS.
• Familiarity with Zendesk or Salesforce and Google Workspace.

Responsabilidades

• Lead and coach team members to identify growth opportunities and manage attendance.
• Monitor performance and provide feedback; ensure KPI targets are met.
• Coordinate logistics to sustain service levels and tool usage.
• Collaborate with People Development Manager to map career paths and training.
• Maintain client communications and contribute to process improvements.

Conocimientos

Analytical

Problem solving

Multitasking

Adaptability

Teamwork

Communication

Educación

Bachelor's degree in a relevant discipline

Herramientas

Zendesk

Salesforce

Google Drive

Google Sheets

Google Docs

MS Office

Descripción del empleo

Boldr is a global B-Corp delivering world-class client experiences while creating meaningful work. As the Team Captain, you will manage the day-to-day of your team and serve as a escalation point, collaborating with the Client Experience Manager and People Manager to identify growth opportunities for team members.

You will drive performance through coaching, ensure KPI targets are met, and coordinate internal/external communications while helping build a culture aligned with Boldr values: