Team Leader - GG

TaskUs; Puebla de Zaragoza; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de servicios digitales busca un Team Lead para liderar y mentorizar a su equipo en Puebla de Zaragoza. El candidato ideal tiene experiencia en gestión de personas en el sector BPO y habilidades avanzadas en comunicación y liderazgo. La posición requiere un nivel avanzado de inglés y la capacidad de implementar estrategias para alcanzar los KPIs. Se ofrecen salarios competitivos y un ambiente de trabajo inclusivo.

Servicios

Salarios competitivos

Paquete de beneficios integrales

Oportunidades de crecimiento profesional

Formación

• 1 año de experiencia en gestión de personas en la industria BPO.
• Nivel avanzado de inglés (B2).
• Experiencia en creación e implementación de planes de acción.

Responsabilidades

• Mentorear y guiar a los miembros del equipo.
• Llevar a cabo la gestión del rendimiento y asegurar el cumplimiento de KPIs.
• Implementar canales de escalación según procedimientos acordados.

Conocimientos

Pensamiento estratégico

Resolución de problemas

Gestión del rendimiento

Habilidades de comunicación

Liderazgo

Descripción del empleo

TaskUs Puebla de Zaragoza, Puebla, México

Hace 1 día Sé de los primeros 25 solicitantes

Obtén consejos de la IA sobre este empleo y otras funcionalidades exclusivas

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description

What does a Team Lead do? Think of yourself as someone who will provide mentorship, guidance, and career development to members of your team, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Team Lead.

You will implement escalation channels by mutually agreed-upon procedures. You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities which will enable the department to develop deeper, more scalable solutions. You will establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

So, do you have what it takes to be a Team Lead?

Requirements:

• 1 year of prior relevant people management experience in the BPO or call center industry
• A strategic thinker with strong analytical and creative problem-solving skills
• Experience creating and implementing action plans
• A high-level understanding of customer confidentiality standards.
• Performance Management Advanced Coaching Structure (Impact)
• Advanced English level (B2).
• Performance Management
• Advanced Teammate skills
• Development Structure
• Teammate Engagement Planning & Execution Skills with and without a budget.
• You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, QA, NPS, FCR, etc).
• You will be responsible for interviewing Teammates. You will also promote department culture.
• Maintain communication with personnel to know their needs in terms of Occupational Safety and Health.
  
  

Job Expectations:

• This application will be used for positions that are located on-site at one of our offices in Tijuana
• We ask that Team Leaders have an open and flexible schedule - the schedules of operations depend on the client's needs
  
  

Competencies:

• Communication Skills
• Leadership
• Problem-Solving
• Conflict Resolution
• Performance Management
• Client Management
• Time Management
• Training & Development
• Adaptability
• Emotional Intelligence
  
  

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2507_10123

Posted At: Mon Jul 28 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Función laboral

• Función laboral

  Tecnología de la información

Sectores

• Sectores

  Consultoría de externalización y deslocalización

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