Team Lead, Mapping (Customer Experience)

Lyft; Ciudad de México; Híbrido; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An innovative company is seeking a dynamic team lead to drive data curation projects that enhance customer experiences. In this role, you will manage a dedicated team, ensuring high-quality data operations while collaborating with engineering and product partners. This position offers the chance to work in a vibrant office environment in Mexico City, with a hybrid schedule that allows for flexibility. Join a forward-thinking organization that values diverse perspectives and is committed to continuous improvement and operational excellence.

Formación

• 2+ years experience as a team lead or similar role.
• Strong organizational skills and attention to detail.

Responsabilidades

• Manage curation projects from start to finish.
• Lead the team responsible for Data Curation.

Conocimientos

Team Leadership

Project Management

Problem Solving

Customer Service

Communication Skills

Organizational Skills

Educación

Bachelor’s Degree

Master’s Degree

Herramientas

Google Workspace

Jira

Data/Image Labeling Tools

Descripción del empleo

At Lyft, we are building a more connected world, ride by ride. Whether it's an everyday commute or a journey that changes everything, we are driven by our purpose: to serve and connect.

To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for their input.

Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to more than 200 team members across key business areas in the country, and we are looking to continue growing by providing team members with the best work experience.

Data Curation Operations is a team which supports all ongoing curation projects for Mapping and other teams at Lyft. Our mission is to improve customer experience in Lyft products by providing high-quality, comprehensive, and efficient data curation operations.

In this role, you will work closely with engineering and product partners to lead a team of associates working on curation projects which involve data enrichment and maintenance for map data and driver map feedback. If you have an entrepreneurial spirit, like to solve challenging problems, and want to be part of the next big thing at Lyft, we would love to meet you!

Responsibilities:

1. Senior project management: Manage curation projects from start to finish, including initiatives with high ambiguity and complexity.
2. Operational excellence: Lead the team responsible for Data Curation assisting Engineering and Product teams through improvements of existing features, experimentation and new feature launches. Drive continuous improvement in team processes.
3. Strategic thinking and planning: Develop project strategy aligned with company goals, define team roadmaps and identify opportunities for increased efficiency. Define metrics for curation initiatives in collaboration with partners.
4. Problem solving: Proactively identify and resolve issues, advocating for resources and developing creative solutions.
5. Business acumen: Demonstrate a strong understanding of the business impact of projects, effectively scope opportunities and initiate new projects based on business priorities and product impact.
6. Change management: Manage changes effectively and professionally, implementing process improvements and proactively collaborating with partners as needed.
7. Teamwork & Collaboration: Build strong cross-functional relationships, leverage insights to inform partner decisions and optimize curation quality and efficiency. Work with senior leadership to ensure blockers, risks, and open questions are addressed on time.
8. People Management: Set performance expectations, provide regular feedback, conduct performance reviews, and foster a positive and inclusive environment where team members feel valued and included.
9. Participation in hiring: As necessary, participate in the interview process in consultation with partners (recruiting, people), following Lyft guidance and best practices.

Experience & Skills:

• Bachelor’s/Master’s degree or equivalent.
• 2+ years experience as a team lead or similar role (experience managing data curation or customer service teams preferred).
• Strong organizational skills and attention to detail.
• Customer obsessed: You are passionate about delivering great customer experiences with a strong track record to back that up. You have an analytical mindset with problem-solving abilities.
• Self-directed and organized: You’re comfortable with ambiguity. You have a bias for action while maintaining attention to detail. You effectively prioritize multiple workflows. You know when to ask for support and approach your work proactively.
• Strong and proactive communicator: You excel in verbal and written communication (English). You can adapt your communication style to work with team members from all organizational levels, proactively share updates, and take feedback constructively.
• Team player: You're positive, optimistic, and willing to help. You support your team in brainstorming and keep stakeholders informed. You can coach and develop team members.
• Strong computer skills: Comfortable learning new processes, systems & tools, including labeling tools (data/image labeling) and Google Workspace products.
• Nice to have:
• Background in mapping, cartography, or related fields. Experience with OpenStreetMap.
• Experience with data entry or data labeling.
• Experience working with vendors and partners.
• Experience with Jira.

This role will be in-office on a hybrid schedule if an established Lyft Location is available in Mexico City — Hybrid Team Members will work in the office 3 days per week (Mondays, Wednesdays, Thursdays). Hybrid roles also have the flexibility to work remotely up to 4 weeks per year. #Hybrid

Please submit your resume in English.