Talent Pool - Customer Success Manager

dLocal; Mérida; A distancia; USD 30,000 - 70,000; Jornada completa

Descripción de la vacante

Join a dynamic and innovative team at a leading fintech company that empowers global brands to thrive in emerging markets. As a Customer Success Manager, you'll play a crucial role in enhancing customer experiences and driving satisfaction. Enjoy a flexible, remote-first culture that values creativity and collaboration. With tailored benefits, including learning opportunities and a vibrant social culture, this position offers a unique chance to grow your career while making a significant impact on millions of lives worldwide. If you're ready for a challenge and want to work with a diverse team, this is the opportunity for you!

Servicios

Remote work

Flexible schedules

Referral bonus program

Learning & development access

Free language classes

Social budget

dLocal Houses

Formación

• Strong communication skills for effective customer interactions.
• Experience in B2B environments to enhance customer success.

Responsabilidades

• Support customers to ensure satisfaction and success with our services.
• Collaborate with teams to address customer needs and improve services.

Conocimientos

Excellent written and oral communication skills in English

Experience dealing with B2B customers

Analytical mindset

Advanced Excel skills

Problem-solving skills

Multitasking skills

Descripción del empleo

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us, you will be part of an amazing global team that makes it all happen, in a flexible, remote-first culture with travel, health, and learning benefits, among others. Being part of dLocal means working with over 1,000 teammates from more than 30 nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never shy away from a challenge, and we are customer-centric. If this sounds like you, you will thrive in our team.

What’s the opportunity?

This is a Talent Pool for you to express your interest in joining the Customer Success Team at dLocal as a Customer Success Manager. As soon as a suitable position becomes available, we will contact you!

What skills do I need?

• Excellent written and oral communication skills in English
• Experience dealing with B2B customers
• Analytical mindset
• Advanced Excel skills
• Problem-solving and multitasking skills

What do we offer?

In addition to tailored benefits for each country, dLocal will help you thrive and go the extra mile by offering:

• Remote work: work from anywhere or one of our offices around the globe
• Flexibility: flexible schedules driven by performance
• Work in the fintech industry: a dynamic, ever-evolving environment to boost your creativity
• Referral bonus program: refer talented colleagues and get rewarded
• Learning & development: access to a Premium Coursera subscription
• Language classes: free English, Spanish, or Portuguese classes
• Social budget: a monthly budget to connect with your team, in person or remotely
• dLocal Houses: rent a house to spend a week coworking anywhere in the world with your team
• Note: For non-IT roles based in Montevideo (Uruguay), 55% monthly office attendance is required

What happens after you apply?

Our Talent Acquisition team is dedicated to providing the best candidate experience. You will hear from us as we review your CV and keep you updated via email throughout the process. Feel free to check our webpage, LinkedIn, Instagram, and YouTube for more about dLocal!