Talent Pool - Customer Success Manager

dLocal; A distancia; MXN 900,000 - 1,262,000; Jornada completa

Descripción de la vacante

A leading fintech company is seeking a Customer Success Manager to play a vital role in fostering strong relationships with clients. The ideal candidate is a proactive, analytical professional with a knack for problem-solving. Responsibilities include guiding customers to maximize our solutions and ensuring a successful partnership. Offering a flexible, remote-first culture with numerous benefits, this role invites those passionate about customer success to join a global team impacting millions. Get ready to build a rewarding career with innovative fintech solutions!

Servicios

Remote work flexibility

Flexible schedules

Fintech industry exposure

Referral bonus program

Access to premium learning resources

Language classes

Monthly social budget

Coworking opportunities in dLocal Houses

Formación

• Experience in Customer Success or Project Management with a proven track record.
• Ability to thrive in a dynamic, collaborative environment.
• Prior experience in a payments environment is a huge advantage.

Responsabilidades

• Build and nurture strong relationships with customers.
• Guide and support customers in using our solutions.
• Act as a trusted partner and resource for customers.

Conocimientos

Good communicator

Excellent listener

Self-motivated

Problem solver

Multitasker

Fluent in written and verbal English

Customer Success experience (B2B preferred)

Advanced analytical skills

Familiarity with Excel

Experience in payments

Background in Project Management

Ability to travel

Team spirit

Proactive behavior

Herramientas

Excel

Looker

QuickSide

SQL

Descripción del empleo

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Customer Success Manager, you’ll play a key role in building and nurturing strong relationships with our customers. You’ll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.

If you're a proactive and analytical professional who’s passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!

This is a Talent Pool for you to show your interest in being part of the Customer Success Team at dLocal as a Customer Success Manager. As soon as we have the right position for you, we will contact you!

What skills do I need?

• Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multitasker who can work in a fast-paced, dynamic environment
• Fluent in written and verbal English
• Customer Success experience (B2B preferred)
• Advanced analytical skills and familiarity with Excel/Looker/QuickSide/SQL
• Experience in payments - Huge advantage
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals
• Ability to travel
• Team spirit and proactive behavior

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
• For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.