Systems Reliability Engineer

at Nutanix; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

An established industry player is on the lookout for a Systems Reliability Engineer to enhance customer experiences with their cloud solutions. This role involves direct interaction with clients to troubleshoot and resolve technical issues, working closely with development teams to identify product improvements. You will be part of a dynamic support team that champions customer success, collaborating with technology partners and contributing to knowledge bases. If you're passionate about delivering high-quality support and eager to make a meaningful impact, this opportunity is perfect for you. Join a forward-thinking team that values collaboration and continuous improvement!

Formación

• Minimum 2 years of experience in a related field.
• Fluent proficiency in English is required.

Responsabilidades

• Troubleshoot and resolve complex technical issues for customers.
• Collaborate with developers to improve product based on customer feedback.

Conocimientos

Troubleshooting

Communication Skills

Customer Obsession

Analytical Skills

Problem-Solving

Educación

Degree in Engineering

Degree in Computer Science

Herramientas

VMware ESXi

Linux Systems

Cloud Solutions

DevOps

Networking

Descripción del empleo

Hungry, Humble, Honest, with Heart.

The Opportunity

We are looking for an accomplished Systems Reliability Engineer to support our cloud solution in the field and provide an enriched and successful product experience to our customers leveraging our private cloud solution.

About the Team

Support at Nutanix

We are top-notch engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way. Working closely with Sales and Software Engineers, the support team acts as our customers’ champions.

If you have a passion for working as a team, getting the job done well and always striving for more with an interest of how it can impact businesses, we want to talk with you.

Your Role

• Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues.
• Work with our developers to identify defects and opportunities for product improvement.
• Participate in incident management and root cause analysis (RCA) for critical issues.
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure.
• Provide an analysis of our existing customer base to avoid and minimize risks in the install base.
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations.
• Collaborate with technology partners (e.g., VMware, Citrix, Microsoft, AWS) to resolve issues and push improvements in our ecosystem.
• Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do.
• Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis.

What You Will Bring

• Minimum 2 years relative working experience.
• Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback.
• Customer Obsession – you're passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
• Professional expertise in troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud or Enterprise Storage.
• Strong analytical and problem-solving skills.
• Degree in Engineering or Computer Science preferred.
• Fluent proficiency in English.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week; however, certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.