Systems Integration Specialist

NTT DATA, Inc.; Guadalajara; Presencial; USD 30,000 - 45,000; Jornada completa

Descripción de la vacante

A leading global technology services provider is seeking a Systems Integration Specialist in Guadalajara, Jalisco. The role involves managing major incidents, coordinating technical resources, and ensuring effective communication across teams. Join a diverse and inclusive environment focused on innovation and transformation.

Formación

• Experience in Critical/Major Incident Management preferred.

Responsabilidades

• Act as a point of contact for escalating Major Incidents.
• Coordinate the assembly of technical resources for resolving Major Incidents.
• Develop and deliver executive communications regarding major incidents.

Conocimientos

Incident Management

Communication

Educación

ITIL Foundation Certification

Descripción del empleo

About the Role

We are seeking a Systems Integration Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). The successful candidate will be responsible for leading and managing major incidents on a day-to-day basis.

Key Responsibilities

1. Act as a point of contact for escalating Major Incidents to Service Desk and Resolver Group Analysts.
2. Assess the impact and urgency of incidents collaboratively with users, support teams, and incident managers.
3. Coordinate the assembly of technical resources for resolving Major Incidents.
4. Facilitate major incident bridge calls, identify technical leads, and hold resolver teams accountable for status updates.
5. Develop and deliver executive communications regarding major incidents to clients and leadership.
6. Escalate incidents to appropriate resolver groups and management levels.
7. Document incidents effectively for service management teams.
8. Ensure clear communication and coordination among support teams, account teams, and customers.
9. Collaborate with service management to ensure consistent delivery, adherence to standards, and continuous improvement.
10. Serve as the point of contact for MIM process questions and facilitate related meetings.

Minimum Requirements

• ITIL Foundation Certification
• Experience in Critical/Major Incident Management (preferred)

About NTT DATA

NTT DATA is a global leader in business and technology services, serving 75% of the Fortune Global 100 with a focus on innovation and transformation. We are committed to diversity and inclusion, with a presence in over 50 countries. Our services include consulting, data and AI, industry solutions, and application management. Visit us at us.nttdata.com.

We are dedicated to accessibility and equal opportunity employment. For assistance or inquiries, please contact us via our website. We value diversity and are committed to an inclusive environment for all applicants.